Forum Discussion

Mtrtkt's avatar
Mtrtkt
Settling in
4 days ago

Hub 5 flashing blue

Hello I hope someone can help me here.. just recently got a new hub 5 delivered because my old one broke and now this one is constantly flashing blue for almost 2 days now 😞 I’ve called and emailed but no one is helping me. I’m guessing it’s something to do with the box needing activated or something? really hope someone can help me in this thread thank you so much 

Help
Hub5
WIFI

2 Replies

  • newapollo's avatar
    newapollo
    Very Insightful Person
    4 days ago

    Hi Mtrtkt

    Try calling 0800 953 9500 which is the activation line and have the hub serial number (should be on a sticker on the base) along with your account number and area number which can be found on your bills and contract

  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    2 days ago

    Hey Mtrtkt, thank you for reaching out and we are sorry to hear about your blue light issues, also a very warm welcome to the community.

    Did the above advice help at all?