Error code CS2214
Hi, the 360 box in the front room will no longer pause or rewind live TV, I can no longer record anything or watch previously recorded programs, ('Error CS2214 - Failed to play recording. There's an issue playing this recording. Please try again'). The box says recording space is full, I deleted over half of the programs, but no space got cleared and after a restart, the deleted programs had returned. I have tried a factory reset, (but kept recordings), but it changed nothing and I have also restarted my router, although how this would affect watching a program on the hard drive I don't get. Is anyone else having this problem and how was it fixed please? Is the hard drive faulty? Thank you Ste
Tv 360 keeps freezing going to a blank screen after upgrade
Hi, I received my new remotes to upgrade my two v6 to 360 boxes this morning everything seems to have gone well but the downstairs box which is connected by WiFi has frozen and gone to a blank screen and restarted it self at least 5 times since the upgrade. How to I fix this? I haven’t used the upstairs box since the upgrade today so not sure if it’s also playing up. Not a great start I just knew there was gonna be an issue disappointing. edit: The light on the front box doesn’t look white when up close it looks more orange. The light on the box upstairs is fully white.Paused TV skipping back
Evening folks, I've seen a number of posts about this issue where during paused live TV, itll skip When i try to fast forward either by pressing the arrows and speeding it up or by doing the right button to skip 30 seconds, what happens is it'll skip back anything upto 10-15 minutes and will occasionally then jump forward to live TV and we'll lose the paused TV I've noticed this was becoming more of an issue over the past year so I've reported and eventually got an engineer to come out who gave me a brand new 360 box however, after a week or so, the issue is back and just as bad as before Could this be something to do with my line? I find it so hard to get the issue across to the people on live chat ThanksWhat am I doing with these remotes?
Just received my 2 remotes. Already have 2 x V6 boxes. Understood that you can upgrade to 360 using the remotes but I cant find instructions for this. Also read that all recordings need to be deleted before the upgrade, is this true? Can anyone help me please? Can you explain in layman's terms, I am not very good with technical stuff, thanks 😁😁360 remote no switch app on v6
Received 360 remote 4 days ago. Current box is v6 Have spent hours searching tips etc & following online instructions including disconnecting v6 box, rebooting wifi etc etc and still no switch app on the apps page. All options I can see online are now exhausted. Spent 2 hours trying to speak to virgin customer services and continually placed in a doom loop of recorded messages then cut off. Can't get through to a human. Have given up so any advice welcome. Thank you.New customer:360 boxes CS1011 error for 14 days
Hello all. I'm really frustrated. Equipment came 2 weeks ago, engineer was here 6 days ago, only WiFi working. TV 360 boxes did not work and were swopped out. Now CS1011 error despite calling VM almost everyday to activate swopped out boxes. Nobody seems able to fix this when we call in.One day into V360 and TV not working
Hello, I set up my Virgin 360 remote last night, I wasn't hugely keen on the formatting but everything worked. Tonight the box comes on but the television screen remains resolutely blank, completely black. The TV power indicator will flick if I press the TV button on the remote but won't turn off, now will the 360 remote turn on the TV if it is off off at the back. When the red TV power button is on I cannot cycle through inputs to get to HDMI1 like I used to. I have, not necessarily in this order: Changed the batteries in the remote. Turned everything off, waited, rebooted. Turned everything off, re-powered the television and then the box. Checked the HDMI leads. Re-paired the remote with the box, the box does come on and the light changes to white. No matter what I press on the remote there are no lights appearing on the box in the small screen to the left of the white light. Done the factory reset on the remote. So having had a happily working Tivo box and television last night I now have nothing, it is not the brave new world I was hoping for. Is there anything else I can try or do I need an engineer visit?Sky Witness On Demand
We watch Law & Order SVU on Sky Witness. We did have a recording setup for it but then we got the new 360 box and now the recording has cancelled. This wasn't an issue as we watched it on demand. However...now season 26 has disappeared from Virgin TV Go and we can't find it anywhere. It only aired from April, so I imagine it's not long since finished - where has it gone? Am I no longer able to watch it on Virgin Media? I resent having to buy it from NOW TV. Thanks in advance for any help! :)
