Pixelation.

Hi Rob,

Check all your cabling is snug and tight especially the white coaxial and free from any kinks.

If you've used the /check-services/ function to check for problems in your area, and run a test on your equipment from there and it's found nothing then you should also try the automated Service Status number  0800 561 0061.  This is generally  better  as it gives details of more local issues down to postcode level.

Pixellation is usually the sign of a signal fault. Restart your box once to rule out a software issue, but if symptoms persist - and there's been no change to your cabling since before the issue started - then you should assume you have a fault and report it.

Real-time fault reporting is by phone - 0345 4541111 or 150 from a VM landline. If you don't mind a non-urgent response in a couple of days, staff often pickup posts here.

Hi BusmanBob, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear you've had issues with pixellation. Checking here, there are no signal issues or area faults affecting you. 

Please check that resolution on your box is set to Automatic. You can check this by going into Settings > Audio & Video > HDMI resolution > Automatic.

You'll also need to confirm that the cable is securely connected to both the set top box and the TV - disconnect and reconnect the cable to be sure. If that doesn't work, please try connecting the cable to a different port on the TV and finally try using a different cable.

Keep us posted on how you get on.

Many thanks,