360 box no thank you
Received 360 handset information sheet tells you what it does but doesn’t tell you how to make it work . Took me some time to work it out need to activate it through the 360 App an update leaflet with handset would be nice but I still don’t want it . 1 virgin handset turns on TV box and soundbar on but won’t turn soundbar off ! 2 won’t operate TV just virgin 3 TV remote operates TV only so now I need 3 three remotes to operate TV box and sound bar 360 handset won’t link with sound bar error CS9993. 4 search & record guide doesn’t show when show first broadcast 5 360 doesn’t show record live and streaming Option 6 need to now press button 6 times to get to recordings. 7cant record a show from start if the show has already started and I’m sure there will be other differences between the V6 handset and 360 that make 360 worse but I’m told my old V6 had old software that had to be updated At present I don’t like it
Error CS2002
Well I "upgraded" to a 360 box and set up went fine. Except I couldn't access the channel 4 app for catch up and one or two other things were glitchy like it wouldn't pair with itv app either. So I thought I'd switch it off at the plug and see if that helped. It didn't and now I get error messages, this channel has failed, we can't show you this channel, check your cables etc. Checked cables, factory reset twice and I can't watch anything. Just tried to watch a recording and now it's completely crashed.
Tv 360 Deleted Recordings Twice In 2 Weeks!!
I’ve had the V6 Box for a decade with few, if any, problems but was told I needed to upgrade to the TV 360, hand remote, option only. The upgrade was easy compared to some of the issues I saw on here at the time so thought great. This is supposed to be an upgraded better system but in just over two weeks it has deleted recordings and series links with no option to recover them. I see on here that it’s most probably a faulty box so why oh why would Virgin only give updated remote controls with this potential problem that looks like a frequent issue? Does anyone know the easiest way to get in touch with Virgin apart from calling which I’d like to avoid if possible, as I can’t see a live chat option anywhere?
TV360 Upgrade
Hi, I recently received my new TV360 remote controls in order to upgrade my old TiVo boxes to TV360 software. However, the update message has disappeared from my settings and my apps and help are all greyed out so I can’t update. When I called about this asking if the upgrade message could be resent, I was told I would need to have an engineer out to swap boxes. However, I thought the whole point of having the new remotes sent out was so that this was just a software update I could manage myself. Any ideas would be greatfully received - is it best just to make an engineer appt? Thanks.Paused TV skipping back
Evening folks, I've seen a number of posts about this issue where during paused live TV, itll skip When i try to fast forward either by pressing the arrows and speeding it up or by doing the right button to skip 30 seconds, what happens is it'll skip back anything upto 10-15 minutes and will occasionally then jump forward to live TV and we'll lose the paused TV I've noticed this was becoming more of an issue over the past year so I've reported and eventually got an engineer to come out who gave me a brand new 360 box however, after a week or so, the issue is back and just as bad as before Could this be something to do with my line? I find it so hard to get the issue across to the people on live chat ThanksError code CS2214
Hi, the 360 box in the front room will no longer pause or rewind live TV, I can no longer record anything or watch previously recorded programs, ('Error CS2214 - Failed to play recording. There's an issue playing this recording. Please try again'). The box says recording space is full, I deleted over half of the programs, but no space got cleared and after a restart, the deleted programs had returned. I have tried a factory reset, (but kept recordings), but it changed nothing and I have also restarted my router, although how this would affect watching a program on the hard drive I don't get. Is anyone else having this problem and how was it fixed please? Is the hard drive faulty? Thank you Ste
