Can’t add email to Outlook, IMAP wrong
Hi, I’ve several email accounts on my Outlook on my iPad. Sometimes it asks me to re-sign into an account. Never had a problem. But today it just keeps saying Invalid IMAP username/password. Several months ago Virgin changed how I logged into my media & email account. I have to use my gmail email address. ive tried all combinations of ntlworld or gmail addresses, along with gmail password for Virgin- no longer have password with Virgin for ntlworld address. Same invalid response. I got so frustrated I deleted account from Outlook so I could re-enter it from scratch, another thing I’ve never had trouble with. But same Invalid message! Email comes up as normal if I go online. But need to be able to easily see ntlworld emails. Can anybody help as I’ve run out of ideas…..used Virgin chat agents, but they don’t have a clueSolved2.4KViews1like5Comments
Unable to access POP or IMAP
Having been a customer since NTL days, I have been using my principal NTLWorld email account constantly for decades. Outlook is the master client running on a Windoze 10 PC with many email addresses from different providers including my own domains. The system polls all email accounts every 5 minutes and in recent weeks I have been getting an occasional pop-up which indicates the NTLWorld.com account isn't permitting access. This usually resolves itself but over the past 2 days, this particular email account just refuses to allow POP or IMAP access. Long story short, I deleted the local Outlook account and tried oh so many times, to create a new account to connect but it refuses to connect. I get an Outlook-generated pop-up saying "We couldn't logon to the incoming (POP) server. Pease check your email address and password and try again." Some info: IMAP and POP3 won't work Tried setting up with Thunderbird - won't work either. Similar error notice. Webmail access does work - very odd. Setting up several of my seldom-used NTLWorld accounts in Outlook works like a dream! Even more irritating, this particular email address is the master for the VirginMedia broadband account! So the question is - has the access for POP/IMAP been turned off for this particular account at the VirginMedia Mothership? I cannot find any method of manually turning it off and back on [like Gmail]. Perhaps it needs resetting on the server? Any guidance as to how the get this resolved will be greatly appreciated!Solved6KViews0likes13Comments