No Internet and repair date is being pushed
I haven't had internet since Wednesday. The system keeps pushing back the date. I need internet for work and have no idea what is going on. First it was supposed to be fixed on the same day, then two days later and now a week later. I cannot reach any customer service support. What is going on?Other homes in my street are on virgin but I cant
Hi all. I've recently moved house and was a virgin media customer for 9 years, unfortunately I had to leave as I was told that my new home wasn't able to have virgin media but 2 doors down have it. Tried to speak to someone at virgin about this even filled out the availability form but got nowhere so thought I'd try this. If anyone csn help that would be amazing as I'd love to come back to VirginAtom restart failure
Hi hub 3, I keep getting frequent disconnects which aligns to green WiFi light flashing. Running the test I get "intermittent issues reported" but then they resolve. looking at logs I have a lot of these around the time of the disconnections; "NOTICE ATOM is restarted due to Kernel/oops panic as part of Self Healing Mechanism" What is the next step? A replacement or router upgrade? I'm on a 350mb service. ThanksCritical error in Hub while in Modem Mode
Hub 5, set to modem mode. Mesh connected and works perfectly for hours. Sudden loss of wifi, unable to resolve until modem is turned off and on at wall. This will repeat twice within a short time frame, then return to functioning. The Hub has been replaced. Attaching logs below Timestamp Level Message 02-09-2025 14:48:16 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=6c:ff:ce:fe:13:30;CMTS-MAC=00:01:5c:74:68:67;CM-QOS=1.1;CM-VER=3.1; 02-09-2025 14:48:19 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=6c:ff:ce:fe:13:30;CMTS-MAC=00:01:5c:74:68:67;CM-QOS=1.1;CM-VER=3.1; 02-09-2025 14:48:23 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=6c:ff:ce:fe:13:30;CMTS-MAC=00:01:5c:74:68:67;CM-QOS=1.1;CM-VER=3.1; 02-09-2025 14:48:28 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;… 02-09-2025 14:48:28 critical 16 consecutive T3 timeouts while trying to range on upstream channel 2;… 02-09-2025 14:48:28 critical Unicast Maintenance Ranging attempted - No response - Retries exhausted;… 02-09-2025 14:49:53 critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;… 02-09-2025 14:51:50 critical Cable Modem Reboot because of - HW or Power-On Reset 02-09-2025 14:51:52 critical SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;… 02-09-2025 14:52:15 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;… 02-09-2025 14:52:16 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;… 02-09-2025 14:52:32 critical Unicast Maintenance Ranging attempted - No response - Retries exhausted;… 02-09-2025 14:52:33 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;… 02-09-2025 14:52:34 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;… 02-09-2025 14:52:34 critical Unicast Maintenance Ranging attempted - No response - Retries exhausted;… 02-09-2025 14:52:34 critical Unicast Maintenance Ranging attempted - No response - Retries exhausted;… 02-09-2025 14:52:34 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;… 02-09-2025 14:53:17 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;… 02-09-2025 14:53:41 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;… 02-09-2025 14:54:29 critical 16 consecutive T3 timeouts while trying to range on upstream channel 0;… 02-09-2025 14:54:29 critical Unicast Maintenance Ranging attempted - No response - Retries exhausted;… 02-09-2025 14:54:29 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;… 02-09-2025 15:05:46 critical Cable Modem Reboot because of - HW or Power-On Reset 02-09-2025 15:05:49 critical SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;… 02-09-2025 15:05:56 notice Honoring MDD; IP provisioning mode = IPv4 02-09-2025 15:05:59 warning DHCP WARNING - Non-critical field invalid in response;… 02-09-2025 15:06:01 notice TLV-11 - unrecognized OID;… 02-09-2025 15:06:05 notice DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;… 02-09-2025 15:06:14 warning RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;… 02-09-2025 15:06:19 notice REGISTRATION COMPLETE - Waiting for Operational statusWhat cabling to add during a refurbishment to use virgin internet and television
Hi We had virgin TV, telephone and internet prior to moving out while our home was extended and refurbished. We will be getting the same again with Virgin when we move back in in a couple of months, but this will be starting again as we cancelled as we were well outside our minimum period. We are in a Virgin cable area. We want internet cabling to some rooms both upstairs and downstairs so we are not totally reliant on WiFi. We also want a TV in our largest spare bedroom. And we’ll have a TV in our lounge. Our builder has asked what types of cabling is compatible with Virgin media hardware for internet. Is there any special cabling required? For the TVs what do Virgin Media current TV boxes need, is it an aerial cable or do they run off a hardwired internet? Any advice anyone can give is gratefully received. Thanks CBeeBought a house & can't get connected due to planning?
Purchased a house, organised Virgin Media broadband to be connected on the 30th October, it's now the 8th September and no one's come out to take a look to see what's required and I wasn't told there was a delay to the connection from the 30th, it's only because i've been obsessively calling. Today I was told that the enabling work was completed on Friday (???? i've not seen any construction work or enabling works?????) and we're due to be connected on the 11th. I've been through multiple different calls, emails, online chat sessions, and no one can tell me how long it would take for me to get connected. One chap told me the 11th, but then a few seconds later saying 6-8 weeks. I just want clarity on how long this will take and why wasn't this raised when I first enquired?Four days without connection need urgent help
Hi, I hope somebody can help me understand what is going on with my broadband connection. On Thursday morning I woke up to a flashing red hub4 so I called VM customer services who said the problem had been identified and would be fixed by the afternoon. It was then pushed back to midnight, then the next day. I called again and they reassured me it would be that afternoon again. Then it got pushed to the next day. And then the next. I am really worried as I just started a new job and it is remote so if I don’t have a connection then I might lose my job. On top of that it feels like the VM team haven’t a clue what’s actually going on. As much as it’s good I’m being offered compensation, it won’t help me if I lose my job. Please can somebody help? I am in the SL3 area and just need to hear from somebody who knows what the situation is! thanks Owen.
