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Forum Posts

Netflix billing even though included in package

Hi. I am currently on a package which includes Netflix Standard. My Netflix account is active and I have been using Netflix with no issues. The problem I have is that I am being charged £10.99 separately by Virgin Media even though its included in my...

NabielH by Joining in
  • 3 replies
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Duplicate order

Hi my name is Michael Boyden. I have duplicate my order. I have two order numbers CH2023278043 and CH2023283156. Both ordered on 27th September 2022 and delivery date 4th October 2022. I would like to cancel the order CH2023278043 please. 

mboyden by Just joined
  • 1 replies
  • 0 kudos


Took volt offer 1 month ago, o2 volt benefits added over 2 weeks ago, still no volt benefits added to virgin account.

Resolved! Disappointed

We've been with VM for 28 years, and in order to boost our broadband speed, moved our mobile contracts from EE to o2.HOWEVER, we went into the o2 shop to do this, and were assured by the staff that our link with VM would kick in within 14 days.This n...

mammouth by Dialled in
  • 4 replies
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O2 applied Volt benefits on 10th September but I'm still waiting for VM to apply the boost on their side.Both accounts are in the same name so should be no issues.Should it have been applied on VM's side by now? O2 are telling me they've done their b...

Newuser2 by Joining in
  • 1 replies
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Volt Wifi Pods

Hello,I am wondering if anyone can help!How can I get 3 wifi pods, that I can access as part of my Virgin Media bundle?I have tried live chat for 2 hours with no joy & i've tried to call but nobody can seem to help. I'd just like to get wifi througho...

Installation and order cancelled by Virgin Media a day before my home move

Hi,I'm writing this with super disappointment as I received an unheard-of setback a day before moving to my new home.This is the email I received this morning "We’re sorry to let you know that unfortunately we’ve had to cancel your order as we’re una...

rak1 by Joining in
  • 3 replies
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Volt not applied

Hi,I took the volt benefit offer 1 month ago, the 02 benefit was applied over 2 weeks ago and the data has been doubled, however this has not been carried out on virgins side. No increase in broadband speed and no email, nearly 30 days since offer ta...