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Forum Posts

Netflix - Bundles and Activation

We are aware of some confusion around the inclusion of Netflix within some of our bundles. The Netflix Standard Plan is now included in the below bundles sold from 21st March 2022 only Biggest TV bundleBiggest TV Volt BundleUltimate Volt Bundle Pleas...

ModTeam by Moderator
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Virgin Media not honouring an agreement

I recently purchased Virgin Media's Ultimate Volt bundle for £85 per month. I was under the impression I would get an O2 sim card with this, but apparently because I'm already an O2 customer, that's not part of the deal. I spoke to O2 about getting t...

Jaimie91 by Joining in
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O2 Sim to get Volt

Slightly confused which Sims qualify for the Volt benefits, On the VirginMobile website they are selling a virgin mobile Sim 20GB for £8, they are also selling O2 Sims 5GB for £6 with a Disney offer do either of these qualify or does it have to be pu...

drodgers by Dialled in
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New contract showing pending no netflix

Hi.Updated my contract to include 1gb BB and netflix on the 12th april. Had the email with the contract info in it. But when I go into my virgin account it shows the old info m600 BB etc. If I go to view contract it shows the new contract but says pe...

daz_75 by On our wavelength
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Who qualifies for Volt?

Hi, just wondering if anyone knows for sure?I have Virgin broadband and my wife has an o2 mobile. She signed up for Volt and I got an email from Virgin saying our account now has Volt benefits applied eligible but the speed boost could not be added.T...

Resolved! O2 SIM card not received as part of VOLT package

Hello, I hope the title give it away by now, I can see many had the same issue. Sales person pop in to my front door, sold me the deal with 250Mb speed + 100GB O2 SIM part of the VOLT scheme. Got all the emails and contract documents etc etc, receive...

Virgin media volt m250 broadband deal. O2 sim card not received

Hi community,I signed a deal with virgin media for broadband (volt m250) which mentioned a O2 sim card double data. I have not received the sim card and this is after near 2 weeks after I received the new equipment. I was told by the salesperson that...

Net fix hacked email changed and password!!!

Hi my Netflix account has been hacked email and password changed by a Spanish speaker ! Lost four hits of my life this weekend being bounced between Netflix and Virgin Media! Still not resolved. Now having difficulty logging into my email app on my p...

Jojo87 by Joining in
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Delayed installation(Again)

Hi all just been advised my installation is being delayed again should have been end March then 12th April just been told 3rd May !! despite earlier mails saying we are ready to go ! changes with Sky cost £10 plus of course normal costs so I now have...

Volt not activating on New VM account

Hi there, I can’t get Volt to activate on my Virgin Media package.brief summary: I’ve had Volt benefits since it started as I was a long time O2 and VM customer. In Jan, cancelled our VM contract because we moved house, and didn’t have a new place at...

Resolved! VOLT confirm address

My son has o2 account, he has registered for and is now receiving volt benefits. I am trying to get  volt benefits added to my virgin media account so I can order free wifi pods. Everytime I call I am told that I need to upgrade to a volt package as ...

trza by Joining in
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