We are aware of some confusion around the inclusion of Netflix within some of our bundles. The Netflix Standard Plan is now included in the below bundles sold from 21st March 2022 only Biggest TV bundleBiggest TV Volt BundleUltimate Volt Bundle Pleas...
I have an O2 contract from way, way back but, after reading through all the Volt documentation, I am still not sure whether any of the benefits of the scheme have any relevance to me. Can I "tack on" my pre-existing O2 account to my Virgin Media acco...
Hi. I have rang CS multiple times to order Wi-Fi pods to cover black spots in the house only to be told my order has been placed and will be with me in a few days time. This has happened on three occasions over three months. When asked for confirmati...
I applied for the VOLT benefits a week ago, and got a text from O2 confirming these are now active. I’ve got the double data from O2 and now have 160GB instead of 80GB. However, nothing has changed with the Virgin speed. I’m currently on the M100 pac...
I have the m350 broadband and two o2 phone tarries in the house, all three are in the same name and are eligible for vault. If I upgrade my broadband to m500 and then apply the volt promotion does that mean I’ll get the 1Gb broadband for no additiona...
I have a virgin Media account for broadband, landline and 1 sim and then another account with Virgin Mobile with 2 sims under family plan. Both account under same name and address.Today the O2 switch over happened for 2 family plans sims (and data do...
Good Afternoon,Has the virgin media connect app been updated recently so that you can no longer order the WiFi pods via it. Before I had volt added to my account I could see the option to order WiFi pods but required signing up to WiFi Max at £8 a m...
Can I order 3 wifi pods as the wifi in parts of my house is very poor with connections falling out constantly?
I’ve had the ultimate Volt bundle for about the last 9 months. In that time I have tried to use the included Netflix subscription a number of times,I was advised through 150 to restart my subscription on the box. Every time I have done that I have be...
Hi,Why every year I have to complain about existing cusmoter offers?I have requested to get a new deal for my fibre broadband, remove MixiTV and landline and you are asking me to pay more than I use to pay with all 3 services included. I have even ag...
I am on the volt package and I pay 02 separately on an existing long term 02 account. Virgins adverts imply that the SIM card should be inclusive of my VM account and it isn't.
