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O2 account not activated

Going round in circles a bit with this one... got a new O2 sim as part of a virgin media contract upgrade recently.  When I try to use myO2, it says account is not activated.  I went through the O2 customer services chat and they didn't like the orde...

webbo73 by Joining in
  • 2 replies
  • 0 kudos

Volt (my contract ending)

My o2 contract is ending and i want to go on different network. But my wife is on o2. Will my virgin media be volted? Do I need to give Virgin my wife number on my account to continue volts double speed ? M500 volted.

Still no Netflix

So 42 days on little progress the CEO person has moved jobs and the  from them solution is call in again, done that CS having to raise a new IT ticket and 48 hours wait. Been told that VM have speak to Netflix to sort. Interesting that removal form p...

PhilipF by Superfast
  • 7 replies
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Resolved! Ordering WiFi Pod

Hi. Although I've been with O2 for a few years and with VM since the start of the year, I only just got Volt enabled. I would now like to order some WiFi pods as the Hub 3 I have does not cover much of the house. The router has been placed at the cen...

thodinc by Joining in
  • 1 replies
  • 1 kudos

Wifi boosters

How can I order wifi boosters I can't even get the connect app to scan in the kitchen which is next to the living room where the router is

Andy1982 by Joining in
  • 1 replies
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Resolved! We’ve noticed you’ve left your O2 contract

Hello, Please can someone let me know why it is showing this message when I am checking my package details here:https://www.virginmedia.com/my-virgin-media/your-packageI am a Volt customer i.e., active customer of Virgin and O2.The message showing up...


Calling Virgin Customer Services from O2 mobile

If as someone else has stated that “Any reputable company that used to use 0845 or 0870 has long since moved to the 0345 or 0370 equivalent” then I should point out that I had to call Virgin Customer Services this month using the advertised number of...

Netflix suspended 3 weeks later

Hey. Virgin Media cut me off the day my bill was due without even giving me a chance to pay - even though I paid that day. They reinstated it after their error but Netflix Premium got suspended. I rang on March 30th to get this sorted and was told an...

Resolved! Mobile switch from Virgin to O2

I am a long term virgin customer upgrading to Volt. I currently have a Virgin SIM and will keep the same number.The Virgin agent I spoke to on the phone, said because of the imminent switch of all Virgin mobile customers to O2 I didn’t need a PAC cod...

jimgironde by On our wavelength
  • 5 replies
  • 0 kudos