We are aware of some confusion around the inclusion of Netflix within some of our bundles. The Netflix Standard Plan is now included in the below bundles sold from 21st March 2022 only Biggest TV bundleBiggest TV Volt BundleUltimate Volt Bundle Pleas...
Hi all,Can a member of staff help at all?I have VM Broadband (M350) and phone and my son has an O2 contract SIM, all registered to the same address, so we were both eligible for the "Volt Benefits".A few days ago, I was upgraded from the M350 plan (c...
I am a Volt customer and ordered a Wifi Pod around a month ago Although its resolved some issues Ineed another for my utility room. Ive used the connect app to confirm poor connectivity but nowhere does it enable me to order another on the app nor ca...
So I ask to remove tv and phone lineGet paperwork confirming changeGet bill this month and no change been madeSpent all day messaging as cannot get through and still no further forward.Have been told 30 days notice again and that I have to pay 94 pou...
having been a Telewest, then Blueyonder, then Virgin customer, I’ve been with them for years. Recently, when trying to renegotiate our prices my wife was offered a bundle which included a sim from o2. She was told it didn’t need to be used, and was f...
Hi all, does anyone know if student broadband packages are eligible for the Volt speed boost?I have an existing o2 phone contract and am about to open a new broadband contract, thanks!
Hi,My wife has a virgin broadband in her name and I have 4x o2 Sims in my name ( 1 each for us and 2 for the kids ),do we qualify for the volt broadband boost Cheers mike
Hi, just wondering if anyone knows for sure?I have Virgin broadband and my wife has an o2 mobile. She signed up for Volt and I got an email from Virgin saying our account now has Volt benefits applied eligible but the speed boost could not be added.T...
Hi there, My virgin mobile number was transferred to O2 earlier this month. As part of this move I was told my broadband would be eligible for Volt benefits ( i.e Internet speed upgraded to 1Gig and 3 WifiPods). I am unable to see anything to this ef...
HiMy O2 Volt benefits were activated on 25 June. I understand Virgin Volt speed upgrade takes up to 2 weeks longer to be activated. But 14 days after O2 benefits were provided I haven't had the broadband upgrade to 1Gb or any email to confirm that I ...
Any chance you could look at mine as well, 2 days on WhatsApp and still no joy, was told it was setup and to wait 48 hrs, but nothing no boost?
