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Forum Posts

Netflix - Bundles and Activation

We are aware of some confusion around the inclusion of Netflix within some of our bundles. The Netflix Standard Plan is now included in the below bundles sold from 21st March 2022 only Biggest TV bundleBiggest TV Volt BundleUltimate Volt Bundle Pleas...

ModTeam by Moderator
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Resolved! Volt Customer. Additional WiFi Pod

I am a Volt customer and ordered a Wifi Pod around a month ago Although its resolved some issues Ineed another for my utility room. Ive used the connect app to confirm poor connectivity but nowhere does it enable me to order another on the app nor ca...

123458 by On our wavelength
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Complaint

So I ask to remove tv and phone lineGet paperwork confirming changeGet bill this month and no change been madeSpent all day messaging as cannot get through and still no further forward.Have been told 30 days notice again and that I have to pay 94 pou...

Tmol by Joining in
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Resolved! Not happy with the new situation

having been a Telewest, then Blueyonder, then Virgin customer, I’ve been with them for years. Recently, when trying to renegotiate our prices my wife was offered a bundle which included a sim from o2. She was told it didn’t need to be used, and was f...

Volt Benefits on Student Packages

Hi all, does anyone know if student broadband packages are eligible for the Volt speed boost?I have an existing o2 phone contract and am about to open a new broadband contract, thanks! 

Resolved! Volt boost

Hi,My wife has a virgin broadband in her name and I have 4x o2 Sims in my name ( 1 each for us and 2 for the kids ),do we qualify for the volt broadband boost Cheers mike

Who qualifies for Volt?

Hi, just wondering if anyone knows for sure?I have Virgin broadband and my wife has an o2 mobile. She signed up for Volt and I got an email from Virgin saying our account now has Volt benefits applied eligible but the speed boost could not be added.T...

Volt benefits not added to account after O2 migration

Hi there, My virgin mobile number was transferred to O2 earlier this month. As part of this move I was told my broadband would be eligible for Volt benefits ( i.e Internet speed upgraded to 1Gig and 3 WifiPods). I am unable to see anything to this ef...

MIyer by Joining in
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Resolved! No Virgin Volt speed upgrade two weeks after O2

HiMy O2 Volt benefits were activated on 25 June. I understand Virgin Volt speed upgrade takes up to 2 weeks longer to be activated. But 14 days after O2 benefits were provided I haven't had the broadband upgrade to 1Gb or any email to confirm that I ...

Drewb1 by Tuning in
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Re: Not getting volt boost

Any chance you could look at mine as well, 2 days on WhatsApp and still no joy, was told it was setup and to wait 48 hrs, but nothing no boost? 

Bazzer11 by Joining in
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Volt Benefits not applied

Activated Volt on My O2 on 12 January 2023, received txt from O2 to confirm activation the and Volt benefits to data package applied the same day.The terms of Volt indicate I should wait at least 14 days until the data boost is applied to the broadba...

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DrTrev by Joining in
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