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Forum Posts

Netflix - Bundles and Activation

We are aware of some confusion around the inclusion of Netflix within some of our bundles. The Netflix Standard Plan is now included in the below bundles sold from 21st March 2022 only Biggest TV bundleBiggest TV Volt BundleUltimate Volt Bundle Pleas...

ModTeam by Moderator
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How to get a wifi pod

Hi there, I am having difficulty with my broadband connection in one room in particular, however, when i do the scan from the app it says it's good when it's clearly not.  I didn't have any connection last night but when I ran the scan it said it was...

Jack1005 by Joining in
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Red Light on Hub 3

Hi  The red light on my Hub 3 has been on for a few days or so now. I checked to see what that colour light meant, and it was saying the Hub was overheated or cables may not be connected properly, although despite this, I ran a diagnostic test on the...

Dayo by Tuning in
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Getting my VOLT broadband speed benefits

I have M250  broadband and four monthly contract 02 SIMs - these were all upgraded from Virgin Mobile on the 31 MayI'm still waiting for my broadband speed increase to M350Any idea how I can activate my VOLT speed increase?  I have the O2 app and its...

Upgrade offer

I got an upgrade offer from websales which i decided to take, filled out the necessary forms online on 13th July 2023, and got a confirmation email saying i would get another email when it had been added to my package. 4 days later and I havent heard...

jamie65 by Tuning in
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Package Renewal

My existing package expires early August. I am hearing impaired, so prefer chat, rather than the phone. No matter how hard I try, how long I wait, I never get past the Bot. Is there anyone in this community, from VM, who could advise, please? I want ...

Ros1ep by Tuning in
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Complaint system broken

Despite several phone calls and using the online complaint registration my complaint has not been raised. It's almost as if Virgin don't want you to complain. My next step will be to contact OFGEM as they seem unaware that Virgin are juking the compl...

AS2023 by Joining in
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Virgin Pod

How do go about ordering a pod?I’ve a back bedroom that can’t even get WiFi most of the time.

Npjs55 by Joining in
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Volt upgrade

Just upgraded my Volt bundle package which includes a mobile O2 sim. The agent was aware of my existing package.I was told that i could swap my existing number to the new 02 SIM using the PAC code. Received the contracts which were as agreed.New SIM ...

frankc59 by Joining in
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