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Volt broadband upgrade has not been applied

I was a vigin customer and bopught a sime and ported in my number and was supposwed to get a braodband upgrade - its been weeks and it hasnt happened. I went to the 02 shop and they say they cant do anything its a virgin problem....

Volt not active on Virgin's side

Recieved an email from o2 confirming that Volt was now active on 10/07/23 but is showing Volt Status: Not active on my Virgin Media package page, when I click "Upgrade now" it's trying to make me buy an o2 sim.

BenJM91 by Tuning in
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  • 8 replies
  • 0 kudos

Ordered a wifi pod but heard nothing?

I have a Volt package, 4 wks ago I scanned every room and all except 1 room was very good. Over the next 2 days I repeated this and got measurements from 18bbs to 24bps. I rang and ordered a wifi pod, since then I have heard nothing. Last week I rang...

Woodfish by Tuning in
  • 446 Views
  • 3 replies
  • 1 kudos

Re: Volt benefits not applied to virgin account

It seems that I too have the same problem:  my broadband speed hasn't been increased even though bolt benefits applied and contact details are identical on both sites.  Can anyone help?

andymw by Tuning in
  • 364 Views
  • 3 replies
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Volt Boost Enquiry

I updated to Volt350 18 Months ago, just renewed, does these mean the Broadband be updated to 500 ? 

Barry007 by Tuning in
  • 207 Views
  • 1 replies
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2 x O2 Contracts, 1 VOLT benefit

hi all,We've had Virgin Broadband for a while now and recently my wife moved her phone to O2, after which the VOLT benefit was applied to our broadband and the speed increased. However, I also joined O2 in June and while VOLT benefit was applied to m...

Ironek by Joining in
  • 364 Views
  • 2 replies
  • 0 kudos

Volt boost

Hi yet again , this morning I have received an email welcoming me to o2 , I have been with them for a week , but as yet I have not had my broadband boosted by virgin , why the delay, surly it could have been done when virgin transferred me to o2 , pl...

John2021 by On our wavelength
  • 354 Views
  • 1 replies
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Volt with different name

Hi, the Virgin broadband is in my name and my partner is with o2. We live at the same address. Could we get the volt upgrade? 

JamesS93 by Joining in
  • 469 Views
  • 1 replies
  • 0 kudos