We are aware of some confusion around the inclusion of Netflix within some of our bundles. The Netflix Standard Plan is now included in the below bundles sold from 21st March 2022 only Biggest TV bundleBiggest TV Volt BundleUltimate Volt Bundle Pleas...
My mobile provider was previously Virgin but this has now switched to O2. O2 is notoriously terrible in my area and I'm not able to make and receive calls and texts at all at home since the switch. If I'd have known O2 was so poor in my area I would ...
My partner has added Volt benefits to his mobile with 02, I am led to believe this would make Volt active in my VM account as we are in the same household, however this is not happening, showing as inactive, any thoughts?
I am a volt customer yet i was charged for my broadband speed upgrade?I thought being a volt customer the upgrade was free?
Hello I am hoping someone can PM me to help sort out my Volt benefits to be applied. We are an existing Virgin customer that signed up to O2 over 4 weeks ago. I have called O2 twice and also spoken to Virgin both said they had done something to make ...
I have been a virginmedia customer for many years and moved from virginmobile to O2 volt some time ago. When trying to access Volt on the O2 app, I get the message as seen in the attached image.I have spoken to O2 who say that there may be an issue w...
Hello,I have Virgin broadband M125 and was switched over to O2 mobile from Virgin mobile. On the 22nd July I got a message from O2 saying my Volt benefits had been applied. I checked my O2 account and they have been. I have waited for the 2 weeks as ...
I have the Basic Netflix account through my Volt package. Initially this was working as expected, I could watch Netflix in 2 devices simultaneously, until recently it stopped working. I can watch Netflix on 2 of my Virgin boxes but when I try to watc...
Hi,I have a Volt install due on the 9th Feb, I'm not sure how I overlooked this but I have just noticed the multi rooms boxes need to be hard wired (I curry have sky Q and the extra boxes are wireless) How is this process? I don't want extra holes an...
It's been a few weeks and my volt benefits are still showing as not active even tho they've been activated on o2's side, the home address matches on both accounts so just wondering if there are any other requirements?
Recently signed up to Virgin, activated the volt Benefits in the wife's 02 app, they were applied on 27/07/23 to her account but have still not had the speed boost activated on my Virgin account. Can somebody from customer services please help, I don...
