Broadband nor working since Volt upgrade

After much hassle Virgin actually tried to give me the Volt speed upgrade. Sent a new hub 5. It won't connect . Several calls to support and an engineer out today. Still not working.  Hub can be logged on to  as WiFi is working , but shows an error s...

Cancellation Fees for SIMO Contract

I renewed my Virgin contract following a price increase last year, and it included an 18-month O2 SIM as part of the deal. Upon receiving notification of another price hike, I decided to switch to a better offer from a different provider. I was infor...

"Your sim plan is changing." No reduction in Virgin bill to cover the £6 charge by O2.

I received the below email for the included sim and thought everything will just change accordingly, however it has not, other than I am being charged the same from Virginmedia and also £6 per month by O2 for a sim I am not using.Top of Email below. ...

Sorry to piggy back on this but my 93 year old dad has had the same and is receiving letters from o2 demanding payment. I checked here and see whats happened.However, like OP he has no mobile phone but i found an old sim unopened. But i can't registe...

Wi-Fi has poor signal

Wi-Fi signal is poor to my ring doorbell. I therefore need a pod. I have tried the vm connect app and that states the Wi-Fi is only 4mb. How do I get a pod