We are aware of some confusion around the inclusion of Netflix within some of our bundles. The Netflix Standard Plan is now included in the below bundles sold from 21st March 2022 only Biggest TV bundleBiggest TV Volt BundleUltimate Volt Bundle Pleas...
Hi had my mobile sims moved over to O2 and got my O2 volts added on 28/07/23 and received confirmation email but still waiting on my Virgin broadband being boosted from M500.I have checked and both addresses match ok with virgin and O2 can someone pl...
I upgraded my virgin broadband M125 to Volt Bundle with 18 month contract on M250 broadband and O2 sim 100gb via Virgin app on my mobile phone on 12th Aug 2023. I still have not got the O2 sim card. Tried calling O2 and they can't find my order deta...
Hi, on the 23rd July, after being transferred from Virgin Mobile to O2, I received a message from O2 saying that Volt benefits were now applied to my account. I’ve checked my account and it has applied the increased data allowance as they said in the...
hiya, new customer to both. i bought a volt bundle which included broadband and sim. broadband installation is set for the 6th of september. i've already got my o2 sim on the 25th of august and is activated. i know volt should be automatically applie...
Hey guys, so I have a Virgin Media SIM only plan £8 for 12gb, anyway, my question is if Virgin Media is moving to o2 anyhow/Virgin Media SIMs to o2 network now, do you think I could get my SIM in the volt bundle to upgrade the speed of the Wi-Fi,as w...
I am a long-standing VM customer and you moved my plan to O2. As part of that move, you said that you would be upgrading my broadband by one level (i.e. to Gig1). I note that my volt benefits are active on my O2 account and have made sure that both...
I'm a new customer to Virgin Media - my service was installed on 11th August (delayed from 28th July). I was already an O2 customer.Volt appears to have been activated in both VM and O2. I am seeing the benefits in O2 (double data confirmed in each o...
I've gotna couple of wifi blackspots in the house that I think the wifi pods might help with and I think I'm eligible for now I'm on Volt. I've tried to map the blackspota using the Home Scan section of the VM connect app but it just says I need to c...
After many (unsuccessful) posts on this community portal I decided to write to Virgin Customer Services in Sunderland regarding Agent mis-selling and having issues with my Netflix account for 2 months. I received a letter asking to allow Virgin 28 d...
Hi I'm a volts customer and I'm trying to order a WiFi pod but can't seem to do it anywhere in the app or on the website and on the phone you can never get the correct department can someone help me please
