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Forum Posts

Netflix - Bundles and Activation

We are aware of some confusion around the inclusion of Netflix within some of our bundles. The Netflix Standard Plan is now included in the below bundles sold from 21st March 2022 only Biggest TV bundleBiggest TV Volt BundleUltimate Volt Bundle Pleas...

ModTeam by Moderator
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Volt Benefits

Hi i am a virgin broadband customer as well as a Virgin mobile customer i was told i would get a free broadband upgrade when my Mobile was switched to O2 its been over a month since the switch on the 02 app it says my volt benefits have been activate...

billydev by Joining in
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Ultimate Volt - Cancelling O2 sim within 14 days

Hello.  I’ve been having a good read through the various posts relating to what happens if you cancel the O2 sim from the Ultimate Volt bundle during the first 14 days.Quite a few people suggest nothing will change on the Virgin Media side of things,...

SHomeTV by Joining in
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Trying to cancel O2 contract

Wondering if someone can help. I was originally sold a internet package by Virgin which included an O2 sim to get discounts. Everything set up and moved my number onto the O2 sim fine.Since moving I've noticed the O2 coverage in my area is shockingly...

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Clev83 by Joining in
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Wifi pods and volt.How to order?

How do you order wifi pods ?.Did the scan .Got a blackspot.Need to order a wifi pod (free as part of volt).Can someone help?.Thanks.

Volt broadband upgrade

Hi, my o2 volt benefits have been activated for well over 15 days now and still haven’t had a Virgin media broadband speed upgrade. I’ve contacted Virgin Media via phone and online chat services multiple times but nobody has been able to help with th...

JH_ by Joining in
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Resolved! Boosters

Hi ,Can I please order 2 signal boosters as my son is getting a pc in his room and we also have gaming console on the loft. I believe these should be included in my Volt 250 package as discussed when taking out the deal.Can you please confirm this wi...

Cancelling Volt

Hi,I was moved onto the Volt M100 package in January 2022 as this was the cheapest option. In the last few days I have moved onto a new package as the cost had gone up substantially. However I seem to be having difficulty locating how to cancel the £...

O2 SIM not delivered

Hi There,I signed up for the ultimate volt bundle back in June.  My virgin services are now live but I’ve not received the unlimited O2 sim that was supposed to be with the package.Any ideas how long this takes?  When I ordered it said within 7 days,...

elkingdl by Tuning in
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Volt broadband speed boost not yet applied

My virgin mobile sim was migrated over to O2 back on 10th July, with the volt benefits being activated on the O2 side on 28th July, but as of yet I've had no update on when the broadband speed boost will be applied (unsure if this is just due to a de...

Resolved! Broadband upgrade

Upgraded contract to volt m350 because my contract had expired. But it was middle of month so would be charged out of contract rate. Fair enough but having received email confirmation on 16th July of new speeds I still haven't been upgraded. My accou...

Loftyman by Tuning in
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