Hi, I’m a Virgin broadband and mobile (now switched to o2) customer and when I check volt status on the Virgin media app, it says inactive. When I click this, I’m asked to purchase an o2 mobile package, which I already have.How can I get Volt activat...
Only had Virgin installed for a few months but getting repeating overheating errors on tv box despite it being well ventilated. Wonder if the box is faulty or it’s another issue causing it? It happens even when the tv box has barely been on all day…
I had my Netflix account restricted by Virgin Media after I paid my bill. I contacted Virgin the day after and was told not to worry, the services will resume within 24-48 hours. Ayer 3 days I called and was told that all my services should be workin...
Good morning,I'm a relatively new VOLT customer and have been trying to order a couple of wifi pods to deal with two blackspots in my home.The process seems to be:Download the Virgin Connect app.Use the app to test the wifi speeds in every room.If sp...
Hi community,Reading there are a lot of people in the same boat as me is a relief but also shocking at the same time!Since May 2022 we had new package including Netflix. No advice given to cancel Netflix subscription so have been paying for that twic...
Hello,I was an existing VM customer and switched my phone to an O2 contract 6 weeks ago to get the volt benefits. The O2 Volt benefits applied after 4 weeks (2 weeks ago), but I'm still waiting for the Virgin Media speed boost from 200mb to 350mb.I s...
So a while back, I had some security issues and things got hacked,I lost my Netflix account. I spoke to virgin a few times and nothing got sorted, now I seem to have a Spanish family Netflix account added to my TiVo box,I can’t speak Spanish nor Can ...
I had virgin volt installed 15th november & technician ordered a wifi pod due to blackspot one side of house. They have not arrived & i have since been onto customer services three times to ger them ordered. I still have not received any & continue t...
Virgin chat says that they can't help and I need to contact O2. O2 want an order number which I do not have. All I have is a CIS reference and a CSS reference which they do not recognise. This whole Volt thing is a bit of a shambles really, isn't i...
Hello,I had been trying to get in touch with no luck, regarding the WIFI Boosters that were included in my VOLT packages.My flat is small and my office's WIFI does not work at all. Could you please help me with thisI keep phoning and they keep asking...
