O2 SIM card hasn’t arrived
Hi, I upgraded to a volt package on 31st May but haven’t received my o2 sim yet. I never received an order number for my o2 sim so I can’t follow this up with o2. When will virgin place this order? Thanks
Forum Posts
Volt charges for o2 customer
Hi Virgin Media Customer Services,I am writing to express my disappointment and frustration regarding an issue I encountered today with my account. I have been wrongly sent an invoice charging me for the FREE Volt upgrade, as I am an o2 customer and ...
Volt benefits
I’ve applied for Volt benefits on my account, and my mobile data has been upgraded but my broadband speed hasn’t.
My wifi is rubbish
I have low wifi in three rooms but the connect app will not let me order wifi pods
O2 sim and mega volt light
I’m a customer of virgin media and 02 and get volt benefits on my o2 account. I today renewed my virgin media contract and went for the Mega Volt (light) bundle. I was told by the operative this doesn’t include a free 02 sim that is advertised to new...
Virgin Not Applying Volt Speed Boost
Hello,I renewed my contact to Volt M500 Broadband having been informed on the phone "They submitted a form to get volt applied", thereby getting the upgrade to gigabyte broadband. Unfortunately I haven't received the upgrade on virgin media but have ...
Can't order a Pod
Hi,I have recently joined Virgin and have Volt benefits so eligible for Wifi Guarantee. I have used the Connect App to scan all rooms and one key room shows 'Poor' wifi coverage (this is where I need to WFH so essential to have strong wifi!). Howeve...
Mega Volt package - Son had O2 sim but has ported number to new provider
Hi,I was wondering if you could help me please?My son activated the sim which came as part of my Mega Volt package. Unfortunately, the data was not enough for him and he kept exceeding the monthly limit. Therefore, he decided to port his number acros...
Mega Volt for an existing O2 customer
Am I reading it right that the Mega Volt package for existing O2 customers and the "standard" one are the same price (£84.99pcm) but the standard one comes with an unlimited SIM, whereas the existing-O2-customer one just... doesn't?The existing O2 cu...
Mega Volt bundle - 02 sim card missing!!!!
I have recently purchased the Mega Volt bundle which includes TV/Broadband as well as an O2 sim card for £20/month. I am a new customer for both Virgin Media and 02 and have never had a UK phone number before. I have only received my broadband and TV...
