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Netflix - Bundles and Activation

We are aware of some confusion around the inclusion of Netflix within some of our bundles. The Netflix Standard Plan is now included in the below bundles sold from 21st March 2022 only Biggest TV bundleBiggest TV Volt BundleUltimate Volt Bundle Pleas...

ModTeam by Moderator
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Volt package mis sold extra charge for O2 didn't need!!!

I had a sales retention executive promise me a volt package which included an O2 SIM for the duration of the contract, I explicitly said I didn't require one as I was already on a great SIM deal for tenner a month, he stated that it would be free and...

No broadband speed boost

I've been with Virgin since September and received double data for my O2 phone plan about 2 months ago so assumed the broadband speed boost would come within a few weeks but I still haven't received anything.

Jovach by Joining in
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Website links not working and VOLT question

Hi All Several issues!1. Many of the links on website are not working.  For example, the "Upgrade Package/Find out More" button; "See your Offers" button. I get a message saying "Oops.  Looks like something has gone wrong. We couldn't find the page y...

MrsEmm by On our wavelength
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Partner cannot get Volt benefits

We have Virgin Media at our home address.My partner has a new o2 phone contract (12 month SIMO which is an eligible price plan). We are unable to add Volt benefits to her account even though the addresses are the same on her o2 account and my Virgin ...

Gig2 in York

Hi there.  I read this week that gig2 is now available in York.  I'm currently on gig1 but can't see anywhere if gig2 is available to me. Any ideas which post codes can access it?Thanks 


Can I get discount on broadband if I am on benefits?

put into new contract without consent

I moved house in July 2023 and called Virgin Media to move my broadband service to new house. I told Virgin Media that I just wanted to continue with original contract which ends in February 2024. I did not change any service.  The Virgin Media staff...

Volt Benefits.

When I took out my Virgin Volt package it states I have 500 mb broadband on the contract paperwork.  Through the Volt benefits I think I should be entitled to 1gig broadband. It shows up on my account that I had 350 mb and I have been upgraded to 500...

Volt upgrade with O2 sim

On the 22nd of February I requested an upgrade (which is still showing as available now to me in my offers/upgrades) to Volt Gig1 Fibre Broadband with a 30GB O2 sim at the cost of an additional £15 a month to my current bill. I received an email to c...

2024-03-10 19_33_24-Virgin Media.png

Volt 350 - accepting a price

Just accepted the volt 350Mbps + basic TV deal for £36 a month. I thought if I don't get into a new contract now the new April prices will screw me over. My contract ends in 4 days time... I never know how long I should push for a new price but I've ...

monon by Joining in
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