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Volt Benefits not activated

Recently signed up to Virgin, activated the volt Benefits in the wife's 02 app, they were applied on 27/07/23 to her account but have still not had the speed boost activated on my Virgin account. Can somebody from customer services please help, I don...

Retaining Virgin Mobile number with Volt

I have been with Virgin Media and Virgin Mobile for many years. I recently took out a Volt package and received an O2 sim card.In addition, quite recently, Virgin Media migrated my mobile to O2. So, I now have a Volt O2 sim card and a VM/O2 sim card....

David_M1 by Joining in
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Volt issues and mis-sold services

About a month ago the Virgin services went live where I live. No coaxial so we got the Hub 5x. Sales chap came to the door, explained it was going live. I asked some questions about the service and mentioned we had existing O2 SIMs and that I needed ...

No Volt Virgin Broadband Boost

Like many others, I have not yet received the Volt Boost to my Virgin Broadband.I was switched from Virgin Mobile to O2 on 1st July and the O2 Volt Boost was applied automatically on 11th July.I can confirm that the name and address are the same for ...

lozd by On our wavelength
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VM Volt activation

My Virgin mobile sim moved to O2 on the 17July. O2 activated Volt benefits on the 28 July. I'm still waiting for my Virgin Media broadband speed boost to the next level. I'm currently on M50. I’ve had long calls to VM and O2 but no help was forthcomi...

Resolved! Still waiting for speed boost

Hi have had my 02 double data added.but no speed boost from virgin no email nothing since the 5 july could someone sort it please

Jacko47 by Joining in
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Sim card missing

Have had my Virgin media installed 2 weeks ago Virgin Volt. Which includes aO2 sim card Not received card yet Have had the run around from everyone Passed from Virgin to O2 then back to Virgin.Paying for a service I am not receiving.Will a discount o...

Virgin Media Volt Not Added

Hello, We are both O2 and Virgin Media and have now activated Volt on our O2 account, we received the email from O2 about a week ago to say Hello, We're just confirming that your Volt benefits are now active. The benefits appear to be live on our O2 ...

liamdaly by Tuning in
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WiFi booster from volt

HelloI got the volt package to see for WiFi booster as my office is always slow. Got new router , used the app and next to router 217Mb, in office 11... My son's bedroom also slow. However the app doesn't suggest a booster and I can't find a way to o...

J_B by Joining in
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Quick question about volt.

I have the m350 broadband and two o2 phone tarries in the house, all three are in the same name and are eligible for vault. If I upgrade my broadband to m500 and then apply the volt promotion does that mean I’ll get the 1Gb broadband for no additiona...