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Broadband nor working since Volt upgrade

After much hassle Virgin actually tried to give me the Volt speed upgrade. Sent a new hub 5. It won't connect . Several calls to support and an engineer out today. Still not working.  Hub can be logged on to  as WiFi is working , but shows an error s...

wotalot by On our wavelength
  • 6 replies
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Cancellation Fees for SIMO Contract

I renewed my Virgin contract following a price increase last year, and it included an 18-month O2 SIM as part of the deal. Upon receiving notification of another price hike, I decided to switch to a better offer from a different provider. I was infor...

Homeworks F-secure

Still haven't received details of F-secure from starting new contract on 5th September.Please advise when I will get them.Graham

Volt benefits not active

Hello.I have both Virgin and O2 in my name at the same address but the benefits aren’t showing up despite trying to link my O2 account through the appropriate link on the virgin media app. I log into o2 via the link but it still shows as inactive. Th...

Jcdubben by Joining in
  • 3 replies
  • 0 kudos

Sorry to piggy back on this but my 93 year old dad has had the same and is receiving letters from o2 demanding payment. I checked here and see whats happened.However, like OP he has no mobile phone but i found an old sim unopened. But i can't registe...

misscake by Tuning in
  • 0 replies
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Wi-Fi has poor signal

Wi-Fi signal is poor to my ring doorbell. I therefore need a pod. I have tried the vm connect app and that states the Wi-Fi is only 4mb. How do I get a pod

dave9256 by Joining in
  • 1 replies
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Household virgin and o2

Hi, looking for someone to clear tgis up for me. I have virgin broadband and my partner has an o2 mobile contract. When I go into my virgin app to activate the volt, it tells me I have to add an o2 mobile contract tariff to continue, presumably for m...

O2 migration with no Broadband upgrade

Hello, like a lot of others it seems my migration to O2 and Volt didn't get over to the Virgin Broadband side.It's been about 6 weeks, the O2 account says I have the Volt benefits but nothing so far on the Virgin side (still have M250).I've tried to ...