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Forum Posts

New pod and remote

I am a volt customer who has poor speeds and therefore should receive a pod. Called virgin and told me they would phone me back to get these ordered- they didn’t call back I have 2 boxes and one won’t work as the WiFi isn’t strong enough!

Broadband volt speed not updated

I'm still waiting for broadband speed boost. Applied on 29th July. It was added to my O2 mobile on 3rd August but nothing on broadband?What's best way to contact Virgin to sort this?Thanks 

chaw80 by Joining in
  • 6 replies
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Virgin are charging me more than they said

I’m being charged £80 per month despite my contract document saying my monthly fee is £68.  I’ve complained to Virgin but they insist they’re right and don’t answer follow up questions. Has anyone else had this and had any joy with the Communications...

mjryan78 by Tuning in
  • 1 replies
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Volt question

I signed up with virgin and o2 separately, I want to link the two and get the volt benefits?I spoke to a guy the other day from virgin who said because it’s only been a day since I had my services activated, there’s nothing he could do and to call ba...

Speed boost twice?

I already have an O2/Virgin sim which is going to give an upgrade of our broadband from 125mb to 250mb.If my wife also gets a sim, will we get another upgrade to 500mb?Thanks.

No Virgin broadband speed boost

I was switched from Virgin Mobile to O2 on 17th July, the O2 Volt Boost has been applied to my account, the O2 benefits were applied within a few days.But I still haven’t yet received the Volt Boost to my Virgin Broadband. Can you advise when this wi...

Seanset by Tuning in
  • 8 replies
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O2 sim only and volt

Hi. Took out a cheap sim only with o2. Have 1gig internet with Virgin. Will my o2 data be doubled?If it will, any ideas on a timescaleThanks

Cawsie by Up to speed
  • 3 replies
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Volt boosters

We’ve had Volt enabled and keen to get some wifi boosters as we have a number of black spots in the house.  I’ve rang the ‘helpline’ to no avail. Can someone here help please.

VM volt benefits not activating

After receiving confirmation that my O2 monthly sim volt benefits are now active, I'm still get to receive the volt benefits on VM. Am I missing something here?

Resolved! No Virgin Media Speed Boost

Hi,Like many others I was switched to O2 from Virgin Mobile on 7th July and the Volt benefits have been applied to my O2 account but I haven't heard anything from Virgin Media about my upgrade from M500 to Gig1 which will mean a new router as I have ...