No broadband speed increase after move to o2 sim
Since joining O2 in November 2022I have not had my Virgin broadband speed increased. I have 2 phones on my account
Forum Posts
No speed upgrade on broadband
Hi, We have been with VM for a few weeks now and have been with O2 for months, the O2 volt speed upgrade was applied last week but no sign of the VM speed boost.Any idea how long this usually takes.ThanksNicola
O2 migration
I am in this exact situation. I have just spent two hours on the phone being passed from one call centre to another between Virgin and O2. No one can resolve this. Did you receive an answer? I am being sent bills by O2, and threats of debt collection...
Resolved! Virgin SIM migrated to O2. Volt benefits activated on O2 side but no BB speed boost over 14 days later
My Virgin Media SIM was migrated to O2 on 4th July. Volt benefits on the O2 side were activated on 14th July. I also have a Virgin Media broadband (M250), TV and landline package, which is for the same name and address as the mobile account. I have n...
Re: How to report damage to street equipment
Cabinet on west side of Beaconsfield Road, London N15 near the junction with Clyde Road has had no doors for months, it is just surrounded by a barrier
Volt Package
Hi I need some help please, I am a virgin media user and had a virgin mobile, when my mobile was transferred to 02 I received all the volt upgrade which was great, however my wife is also an 02 user so we tried to apply the volt package, we have been...
Volt Contract Confusion
I am writing to seek clarification regarding the process of upgrading my current package to Volt Benefits and its implications on my existing Virgin Media contract.As per my records, my current contract is set to expire on 13th March 2024, and I am c...
Volt benefit not applied
I have seen a number of other posts that since having 02 and virgin the boost to broadband has not been applied, I am in the very same situation. 02 has been boosted, nothing for broadband.I have had both for some time, anyone know how to get this s...
Online Orders
I need help pleaseOn the 18th Oct I used the my virgin media app to add a Volt 02 SIM and get 1Gb braodband. I got via email the pre contract information documents, and another email saying estimated activation date of 21st Oct. The 21st came and we...
Resolved! Volt benifits
I have been with virgin media for a long time I joined O2 over a month ago I have received my O2 data upgrade but virgin will not honour the other benifits
