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Volt speed increase not applied

Hi, I have recently had M256 broadband installed. As I am an existing O2 customer,  I have activated my volt benefits through O2.As yet my broadband speed has not been increased to the next level up as described woth the volt benefits. Please advise....

mcsebri by Joining in
  • 1 replies
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Volt upgrade

Hi I initially ordered m125 broadband. My service started 26th September. Just after activation I realised I wanted to move to a volt account and via virgin media chat, ordered a volt SIM card. This arrived a few days later and I ported my number. Bo...

Mn4 by Joining in
  • 5 replies
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May have been misold

Hello all, hope everyone is well.Brief description. Was paying £29 pm for the virgin bundle (tv, bb, landline) and £17.59 pm for the O2 sim (was £15 in the month the bundle started but went up to £17.59 due to RPI, didn't expect it to affect me as I ...

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Hasman1 by Joining in
  • 5 replies
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Volt benefits speed increase not applied

Hi, my O2 account shows that volt benefits are active, but Virgin have not moved my broadband speed up to the next level as promised. Can you action this please.

bugsyt by Tuning in
  • 2 replies
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Sign up offers / Bill credit

When Virgin were installing in the area I emailed the community liaison person, several times to get an idea of when it would go live, he just chose not to ever reply. I only want virgin internet, nothing else. I signed up to get a £100 bill credit a...

gerwynd by Joining in
  • 3 replies
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Double the speed

I’m a new customer like many many others and would like to know when I’m getting my double speed fibre for being an O2 customer?

No Volt benefits after 14 days.

I received my volt benefits from O2 on the 25th September. I have heard nothing from Virgin Media at all and its more than 14 days. I desperately need to upgrade my WiFi in my house as its terrible. How can I speak to someone? 

ArchieN by Joining in
  • 1 replies
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Volt benefits????

So, Im a long time virginmedia customer and now an O2 customer. I have received an email saying Volt benefits are active but no offer of double broadband speed. im not aware of having any other volt benefits.There is nothing on Your Virginmedia app A...

Netflix Veification Email

Can anybody help me with me receiving the Neflix verification email please? I have had the top volt package for the last 2 months and this has been going on for too long now as I am paying for something I am not receiving and the email is always on i...