Hi, I've done a new connection for TV, BB, landline and o2 sim 3 weeks ago. I still haven't received the o2 sim, ive spoken to o2 and they have no record of a new connection. Can someone help please? I can see others have had the same issue. Thanks
Hi all,Hopefully someone from VM can assist with this. Renewed with VM for another year with free upgrade to Gig1 from M600 a few weeks back, after so many issues renewing Ultimate Volt (now discontinued, now on Mega Volt) but retentions had to send ...
Hi There.I am currently paying £84.99 for a big volt bundle. With that I get broadband M350 a landline and TV. The TV is nothing more than free view and I think £84.99 is very expensive. I originally joined this service when it was Eurobell TV and it...
Hi, My O2 Volt benefits have been applied, but I cannot seem to get my double broadband speed on Virgin Media. The agent I spoke to on the phone said this was no longer a promotion. Please can someone help explain how I can set this up?Thanks
Hello TeamI have recently renewed contract on Dec4 similar to my old package with Gig1 ( broadband+ tv + phone ). However the rententions team built the package on 500M and stated that this requires back office processing to Gig1 and will be processe...
Hi,I can see the Volt benefits applied on my O2 account but not on my VM account.Struggling to find out how to chase this up? Thanks
Hi, I renewed my contract on the 5th of December. Now my contract does say that, but its showing my bills are going to be £139, yet I agreed on a £90 deal. I've rang a few times and they keep saying the discount will be on your account in 24 hours. S...
I have a Volt package and my kitchen is a black spot. I have scanned it with the connect app and got download speed 12 upload 3. At the far end of my kitchen there is simply no connection. I can’t find where and how to order WiFi pods. Any advice/hel...
I have the m350 broadband and two o2 phone tarries in the house, all three are in the same name and are eligible for vault. If I upgrade my broadband to m500 and then apply the volt promotion does that mean I’ll get the 1Gb broadband for no additiona...
I was called three times today by Virgin Media sales people. The third time i actually had time to talk so listened to the deal offered, which was actually pretty good, and saved me money on a better package.The guy assured me that I would retain my ...
