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Not received o2 sim

Hi, I've done a new connection for TV, BB, landline and o2 sim 3 weeks ago. I still haven't received the o2 sim, ive spoken to o2 and they have no record of a new connection. Can someone help please? I can see others have had the same issue. Thanks

Collij26 by Joining in
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Resolved! Gig1 upgrade activation

Hi all,Hopefully someone from VM can assist with this. Renewed with VM for another year with free upgrade to Gig1 from M600 a few weeks back, after so many issues renewing Ultimate Volt (now discontinued, now on Mega Volt) but retentions had to send ...

Resolved! Can I cancel my TV and keep broadband

Hi There.I am currently paying £84.99 for a big volt bundle. With that I get broadband M350 a landline and TV. The TV is nothing more than free view and I think £84.99 is very expensive. I originally joined this service when it was Eurobell TV and it...

Virgin double speed broadband - Volt

Hi, My O2 Volt benefits have been applied, but I cannot seem to get my double broadband speed on Virgin Media. The agent I spoke to on the phone said this was no longer a promotion. Please can someone help explain how I can set this up?Thanks 

jcm222 by Joining in
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Contract renewal - Gig1 - speed change

Hello TeamI have recently renewed contract on Dec4 similar to my old package with Gig1 ( broadband+ tv + phone ). However the rententions team built the package on 500M and stated that this requires back office processing to Gig1 and will be processe...

Deepak_b by Joining in
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Renewed contract

Hi, I renewed my contract on the 5th of December. Now my contract does say that, but its showing my bills are going to be £139, yet I agreed on a £90 deal. I've rang a few times and they keep saying the discount will be on your account in 24 hours. S...

Broffy by Joining in
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Volt WiFi pods

I have a Volt package and my kitchen is a black spot. I have scanned it with the connect app and got download speed 12 upload 3. At the far end of my kitchen there is simply no connection. I can’t find where and how to order WiFi pods. Any advice/hel...

jutiv by Joining in
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Quick question about volt.

I have the m350 broadband and two o2 phone tarries in the house, all three are in the same name and are eligible for vault. If I upgrade my broadband to m500 and then apply the volt promotion does that mean I’ll get the 1Gb broadband for no additiona...

Resolved! New package, missing channels

I was called three times today by Virgin Media sales people. The third time i actually had time to talk so listened to the deal offered, which was actually pretty good, and saved me money on a better package.The guy assured me that I would retain my ...

mphippen by Up to speed
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