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Forum Posts

Netflix - Bundles and Activation

We are aware of some confusion around the inclusion of Netflix within some of our bundles. The Netflix Standard Plan is now included in the below bundles sold from 21st March 2022 only Biggest TV bundleBiggest TV Volt BundleUltimate Volt Bundle Pleas...

ModTeam by Moderator
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How do I check the status of an order?

Hi I recently went into my account and placed an order for the "best" packaged bundle for me. Order ref CH2052186727 and I believed a contract would be sent in 24 hours but have seen or heard nothing. How do I get confirmation all is in place and pro...

DavidP3 by Joining in
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Resolved! Volt

I have asked before and not had a real answer , can someone tell me if I get a speed boost on my broadband , I have been switched over to o2 and got the volt boost from them , but no broadband boost from Virgin .

John2021 by On our wavelength
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Volt not showing on account

Can someone from virgin please help as had no joy getting through when I call.My virgin mobile contract/sim as recently transferred to O2 and I’ve received several emails explaining I therefore qualify for Volt and a broadband speed increase (to next...

wytch78 by Tuning in
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Volt benefits not applied

Hi, this seems to be a regular topic in this community and I now find myself in the same boat I have VM TV/phone/500gb bundle in my name and partner has O2 contract SIM in their name, both at same address. Partners O2 account shows volt status as act...

Djbird by Joining in
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Netflix account Hacked on Volt package

Last Thursday my daughter was unable to login to our Netflix.When I checked it did not recognize my email associated with the account so I could not recover the account.I spoke to Netflix and they said my associated email had been changed to another ...

Kojack by On our wavelength
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Netflix not working

Included in my package.Over last 2 weeks it no longer launches either from channel 204 red button nor from app.Rebooting does nothingAny ideas?

Overcharged on netlfix with stream

I added a new Netflix account to Stream to pay for it through my Virgin Media bill. The offer was a rolling 30 day contract at £5.99 per month. I am currently being charged the full whack at £10.99 per month. Please refund the difference and set the ...

TimLloyd by Joining in
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Virgin volt benefits not applied

Had my volt benefits confirmed and applied by o2 since 29th September but nothing from Virgin Media yet Name and address are the same for both accounts 

Nicknab by Joining in
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Resolved! O2 upgrade and Volt implications

My package contains a volt element. I got a little confused when trying to discuss implications of price rises going forward as a result of the VM/O2 merger. The VM agent managed to explain what I will need to do regarding the TV, BB and landline par...

gill139 by Tuning in
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