When I took out my Virgin Volt package it states I have 500 mb broadband on the contract paperwork. Through the Volt benefits I think I should be entitled to 1gig broadband. It shows up on my account that I had 350 mb and I have been upgraded to 500...
On the 22nd of February I requested an upgrade (which is still showing as available now to me in my offers/upgrades) to Volt Gig1 Fibre Broadband with a 30GB O2 sim at the cost of an additional £15 a month to my current bill. I received an email to c...
Just accepted the volt 350Mbps + basic TV deal for £36 a month. I thought if I don't get into a new contract now the new April prices will screw me over. My contract ends in 4 days time... I never know how long I should push for a new price but I've ...
After upgrading to a Volt contract with an O2 sim, I tried to order my first booster/pod as the Wifi is horrible in my house.I first contacted them two months ago requesting the pod, and then have contacted them 5 times since chasing up. Each time th...
Hi, My current EE contract is up for renewal in the next 10 days so looking to change to O2 so i can benefit from the Volt Perk with my Virgin BB, i know people have previously purchased their O2 plan via uswitch in the past and got there volt perk.a...
recently ordered 1gig (m500 with the upload speed addon £6 for £39)But when querying why the volt wasn't active, they manually did it within an hour, but upon checking they removed my upload speed addon. Has anyone else had this work or any issues as...
Could I speak with someone in regards to two queries, the O2 sim card deal with a direct debit of £5.00 of which I have never used but being charged for and to cancel the Sky Sports package I had in November 2023. I appreciate the offer but I'm looki...
I am a Volt customer on Gig1 package. I have two blackspots when scanning my house. I have used the connect app to check these and it shows wifi is poor but it doesn’t show any option to order a WiFi pod through the app,How can I order a wifi pod?
Can anyone help with this? I am getting quite frustrated phoning O2 who seemingly find it too difficult to cancel this O2 sim that I was forced to sign up for 18 months ago to get a better deal with VM. My VM contract from then is now over and I ha...
Hi,I signed up for a Volt Bundle last Monday (26th February). I received a contract from Virgin but I haven't received anything from O2 and I am still waiting for my new sim. How long should I wait for the sim to arrive and how can I check that O2 ha...
