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Resolved! Volt O2 sim not receided

I upgraded my virgin broadband M125 to Volt Bundle with 18 month contract on M250 broadband and O2 sim 100gb via Virgin app on my mobile phone on 12th Aug 2023. I still have not  got the O2 sim card. Tried calling O2 and they can't find my order deta...

Dhurba by Tuning in
  • 3 replies
  • 1 kudos

virgin media volt question

Hey guys, so I have a Virgin Media SIM only plan £8 for 12gb, anyway, my question is if Virgin Media is moving to o2 anyhow/Virgin Media SIMs to o2 network now, do you think I could get my SIM in the volt bundle to upgrade the speed of the Wi-Fi,as w...

Volt broadband upgrade benefits not applied

I am a long-standing VM customer and you moved my plan to O2.  As part of that move, you said that you would be upgrading my broadband by one level (i.e. to Gig1).  I note that my volt benefits are active on my O2 account and have made sure that both...

andymw by Tuning in
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Volt benefits

I'm a new customer to Virgin Media - my service was installed on 11th August (delayed from 28th July). I was already an O2 customer.Volt appears to have been activated in both VM and O2. I am seeing the benefits in O2 (double data confirmed in each o...

Daibhidh by Joining in
  • 3 replies
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VM connect Home Scan won't connect

I've gotna couple of wifi blackspots in the house that I think the wifi pods might help with and I think I'm eligible for now I'm on Volt. I've tried to map the blackspota using the Home Scan section of the VM connect app but it just says I need to c...

Drick by On our wavelength
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Netflix Signup Email received after 4 months……

After many (unsuccessful) posts on this community portal I decided to write to Virgin Customer Services in Sunderland regarding Agent  mis-selling and having issues with my Netflix account for 2 months. I received a letter asking to allow Virgin 28 d...

Chicom69 by On our wavelength
  • 1 replies
  • 0 kudos

Wifi pod

Hi I'm a volts customer and I'm trying to order a WiFi pod but can't seem to do it anywhere in the app or on the website and on the phone you can never get the correct department can someone help me please

Kay1313 by Joining in
  • 3 replies
  • 0 kudos