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Netflix - Bundles and Activation

We are aware of some confusion around the inclusion of Netflix within some of our bundles. The Netflix Standard Plan is now included in the below bundles sold from 21st March 2022 only Biggest TV bundleBiggest TV Volt BundleUltimate Volt Bundle Pleas...

ModTeam by Moderator
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No speed upgrade on broadband

Hi, We have been with VM for a few weeks now and have been with O2 for months, the O2 volt speed upgrade was applied last week but no sign of the VM speed boost.Any idea how long this usually takes.ThanksNicola

Nicola9 by Joining in
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O2 migration

I am in this exact situation. I have just spent two hours on the phone being passed from one call centre to another between Virgin and O2. No one can resolve this. Did you receive an answer? I am being sent bills by O2, and threats of debt collection...

judywyn by Joining in
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Re: How to report damage to street equipment

Cabinet on west side of Beaconsfield Road, London N15 near the junction with Clyde Road has had no doors for months, it is just surrounded by a barrier 

cathie by On our wavelength
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Free o2 Volt package sim included now being charge £25 for by o2

We moved from Sky to Virgin in May. We were given a FREE o2 sim and were told that there isn’t any charge for the contract, I have this in an email too.However, since the beginning of May, four £25 payments have come out of our account and we can’t g...

Falls74 by Joining in
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Volt Package

Hi I need some help please, I am a virgin media user and had a virgin mobile, when my mobile was transferred to 02 I received all the volt upgrade which was great, however my wife is also an 02 user so we tried to apply the volt package, we have been...

Delboy58 by Joining in
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Volt Contract Confusion

I am writing to seek clarification regarding the process of upgrading my current package to Volt Benefits and its implications on my existing Virgin Media contract.As per my records, my current contract is set to expire on 13th March 2024, and I am c...

zachcyn by Joining in
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Volt benefit not applied

I have seen a number of other posts that since having 02 and virgin the boost to broadband has not been applied, I am in the very same situation.  02 has been boosted, nothing for broadband.I have had both for some time, anyone know how to get this s...

sh2601 by Joining in
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Online Orders

I need help pleaseOn the 18th Oct  I used the my virgin media app to add a Volt 02 SIM and get 1Gb braodband. I got via email the pre contract information documents, and another email saying estimated activation date of 21st Oct. The 21st came and we...

Resolved! Volt benifits

I have been with virgin media for a long time I joined O2 over a month ago I have received my O2 data upgrade but virgin will not honour the other benifits 

sc090757 by Tuning in
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