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Forum Posts

new black WiFi Pods

Hi i have wifi pods and have moved them around the house as I have issues not even getting my guaranteed 556mbp out of my 1g volt package.I have tried many issue fixes that virgin told me which included the pods they are helpful but issues with wifi ...

tprronnie by On our wavelength
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Resolved! O2 Sim - Can I have a 2nd additional sim?

I'm on a package at the moment which offers me a Sim card at around £7 per month. Is there a way to get an additional sim for the same price?

Volt package sim

Hi,I've recently signed up for the volt package and was supposed to get a sim from o2 with it. Haven't recieved it or anything to do with it. I've phoned VM who have said I need to speak to o2, I've phone them who have said its a Virgin error and the...

No Volt benefits

I have recently a new pay monthly O2 aim that is eligible for volt benefits as I also have 500mb broadband from virgin. It’s been over the 14 days since I started my O2 pay monthly plan and have used the my O2 app but have still not received any of t...

Help with o2 volt

Hi I have been in a contract for nearly 2 months now with Virgin but still haven’t had the Volt upgrade on my broadband. I have lost count of how many times I have called to ask why this hasn’t been done. I either get hung up on, they try to sell me ...

Wifi grantee and free boosters with Volt

I’m currently experiencing good WiFi signal in one room in my house and poor or no signal in all other rooms. Making my WiFi almost unusable. I’ve noticed my line speed has increased to the V350 package as my o2 account has linked. I’ve been told tha...

Willm90 by Joining in
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Volt package mis sold extra charge for O2 didn't need!!!

I had a sales retention executive promise me a volt package which included an O2 SIM for the duration of the contract, I explicitly said I didn't require one as I was already on a great SIM deal for tenner a month, he stated that it would be free and...

No broadband speed boost

I've been with Virgin since September and received double data for my O2 phone plan about 2 months ago so assumed the broadband speed boost would come within a few weeks but I still haven't received anything.

Jovach by Joining in
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Website links not working and VOLT question

Hi All Several issues!1. Many of the links on website are not working.  For example, the "Upgrade Package/Find out More" button; "See your Offers" button. I get a message saying "Oops.  Looks like something has gone wrong. We couldn't find the page y...

MrsEmm by On our wavelength
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