Despite several phone calls and using the online complaint registration my complaint has not been raised. It's almost as if Virgin don't want you to complain. My next step will be to contact OFGEM as they seem unaware that Virgin are juking the compl...
I'm currently on a Gig 1 Volt package, with Talk More Anytime, Maxit TV, and (apparently) a mobile SIM although I've never had a mobile SIM (I'm with EE for my mobile contract). I've been out of contract since May, and I don't need the landline or th...
Hi, I joined Virgin media in early June and have a broadband package along with an o2 mobile contract. I’m getting the double data over at o2 but my internet speed has not been doubled yet by virgin. Every time I select get ‘volt benefits’ in the vir...
In May 2022 I renewed my contract for a new 18 month contract and took advantage of a Volt O2 SIM and free broadband upgrade. This would have been due to expire in November 2023In March 2023 I renewed my Virgin contract early because I had another go...
Have a Virgin media HUB 4 - Was wondering if anyone knew what speeds i should be seeing as on this Gig1 Fibre Broadband & i don't think i've ever really sussed it out or looked at it. Won't lie....i'm not too clued up on mbps etc.We have a house wher...
My wife's O2 contract expired & went from £8 to £25 for 20 Gb. We were switched from the old Virgin phone plans. Mine went up from £7 to £12 then £12.75 for 10 Gb. The service in our village was & is awful. Others in our village community chat had th...
On My o2 it says "Sorry - it doesn’t look like you’re currently eligible for these benefits". Virgin account and O2 account are both registered at the same address, what's the problem?
Hi everyone, Not sure if I`m posting in the correct thread, but maybe someone could help me. I`m a fairly new Virgin media customer. I have only opted for a Broadband deal at the end of November last year. I got a "deal" for 350MB - first 3 months fr...
I am so cheesed off with VM and 02I have two homes; one in Edinburgh, one in Newcastle; both with VM broadbandI have two O2 PAYG phones, both registered to EdinburghO2 will NOT let me move one of the phones to the Newcastle address. They can only mo...
Hi,I am currently on the above and have a data allowance of 10Gb, I recently ran out of data nad have had to purchase a bolt on.I know I can get a 20Gb contract with Lebara and it will work out cheaper; doesn't theh volt system offer anything better?...
