Been with VM for years, took out an O2 SIM which arrived yesterday, tested it out today and gone to my account to activate the volt benefits where I get the following message: Sorry - it doesn’t look like you’re currently eligible for these benefits....
Hi, I’ve had virgin for over a month now and although I have my o2 volt benefits I have still not received my virgin media volt benefits?
I have renewed my contract on a new deal a few weeks back, and also have a separate O2 account which I have linked with VM for the Volt benefit of increased broadband speed.The Volt benefits have been applied to my O2 account, but not to my Virgin Me...
I have M500 and an O2 contract. My O2 contract has already added my Volt benefits, but Virgin has sent nothing to even acknowledge my eligibility. How do I activate volt on my Virgin package? I also require pods as speed in bedroom is 3mbps and 23 in...
Signed up for a new virgin contract(volt mega bundle) which includes a sim card on the 22nd of July & never received my sim card. Spoke to virgin media today, who are now saying it never included an o2 sim and keep disconnecting the online chat. I ...
Like many others here I joined Virgin media (june 24 ) and have a broadband package along with a new o2 mobile contract. I’m getting the double data package on o2 but my fibre speed has not been doubled Every time I select get ‘volt benefits’ in the...
Hi there can one of you’re team let me know when, I will get my speed upgrade, as I on M500 and got told that as I’m with O2 I will get a speed upgrade to 1gb in 14 days it’s 4 weeks now and still not got it, any help would be helpful
I'm on a heavily discounted Ultimate Volt Bundle. My promotions & discounts end on 9th August.My latest bill is dated 30th July 2024 (money to be debited from my bank account on 15th August).But the promotions & discounts have dramatically reduced. T...
Exactly the same problem and exactly same response from Virgin. I’ve had to cancel my direct debit as they aren’t providing credits and the bill is wrong every month. Been going on for 6 months now.
Despite several phone calls and using the online complaint registration my complaint has not been raised. It's almost as if Virgin don't want you to complain. My next step will be to contact OFGEM as they seem unaware that Virgin are juking the compl...
