I joined vigin media as a new customer on 12th August 2024. My husband at same address is an O2 customer. He has successfully linked his O2 mobile number to our vigin account & his O2 account shows he is signed up to receive volt benefits, but our Vi...
Hi, O2 have contacted my saying i am now out of minimum Contract Can i move to a cheaper sim deal, will this affect my virgin volt contract ? Currently on Volt M350 Broadband Thanks
I have recently purchased the Mega Volt bundle which includes TV/Broadband as well as an O2 sim card for £20/month. I am a new customer for both Virgin Media and 02 and have never had a UK phone number before. I have only received my broadband and TV...
Hi, I became a Virgin Media broadband customer on 30th July, with an existing O2 pay monthly contract. My O2 double data benefit was provided very quickly, and I read I should wait 14 days for the Virgin side of things to come into effect. I was out ...
I recently joined Virgin Media and was sold a Volt Package, the Volt benefit has been applied to my VM broadband, but not my O2 account, a new SIM which I received and set up.As advised on the Volt perks page, I have checked my details on both accoun...
Been with virgin 3 months now and still waiting for my broadband boost from m500 to 1gig. O2 sorted my mobile data boost within 24 hours. Contacted virgin several times to sort but still nothing. Also the extra £3 monthly discount the salesman gave m...
I have exactly the same issue, please could someone look into mine. I'm on an M350 package and should be upgraded to M500. My O2 data boost was applied a couple of weeks ago. Thanks
Hi, I've received my O2 data increase but haven't had my broadband speed increase, please could someone advise. Have tried live chat, which directs me to WhatsApp where no one ever responds. Thanks
We ordered a package in July (TV, internet, phone and mobile) as we have just arrived back to the UK after 20 years. Internet arrived and phone connected but no TV box. I contacted them several times by phone, chat etc and on 14 Aug they said they wo...
Hello, I was offered free o2 SIM card and free Disney plus by virgin as part of a new package deal. I am now being charged by o2 and they would not provide free Disney. Shouldn’t these charges show up as discounted from my virgin bill if o2 want to c...
