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Volt WiFi pods

I have a Volt package and my kitchen is a black spot. I have scanned it with the connect app and got download speed 12 upload 3. At the far end of my kitchen there is simply no connection. I can’t find where and how to order WiFi pods. Any advice/hel...

jutiv by Joining in
  • 2 replies
  • 0 kudos

Quick question about volt.

I have the m350 broadband and two o2 phone tarries in the house, all three are in the same name and are eligible for vault. If I upgrade my broadband to m500 and then apply the volt promotion does that mean I’ll get the 1Gb broadband for no additiona...

Resolved! New package, missing channels

I was called three times today by Virgin Media sales people. The third time i actually had time to talk so listened to the deal offered, which was actually pretty good, and saved me money on a better package.The guy assured me that I would retain my ...

mphippen by Up to speed
  • 6 replies
  • 1 kudos

Netflix Subscription cancelled.

I received an email from Netflix to state my subscription  which is part of the Volt package has been cancelled. It is now impossible to restart membership  from the set-top box. VM Customer service has been unable to resolve. Netflix customer servic...

KMW6 by On our wavelength
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Order pods - volt

Hello, can someone please reach out to me so I can order my volt WiFi hubs?I know I can get three but I think I will need two for my property Thanksross 

Benefits not showing on Virgin side

Hi,My volt benefits are showing on O2 but they're now showing on Virgin. When I contacted virgin to rectify, they offered me an upgrade (that I'd have to pay for) so I could get the benefits to work on their system. Surely that's not how it works?How...

Broadband Speed Increase Not Received (Another One)

Hi all,It has been two months since I joined VM and I have had an O2 account for over a year already.  I have M350 broadband and was expecting a boost to M500.  I have already received double data on my O2 account, etc.  My address is the same on bot...

How to order pods?

I have the pods option via 1GB and Volt package, but cannot find anywhere on how to order one. I've run the speed tests on the Connect app and, even though a couple of rooms show below 30 and 20mbps, the option to order does not appear. Can anyone he...

Anonymous by Not applicable
  • 1 replies
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02 SIM Card - Stressed Out!!

So disappointed with VM. I received a bill for unpaid amount of the 02 SIM card which I have never activated (threw it in the draw). Paid over £50 to cancel the agreement after an hour long phone call with 02.Last week received another bill for the s...

Gracust by Joining in
  • 2 replies
  • 1 kudos

Contract change

Hi - can someone advise if there are any material changes here, or is this just the updated wording for the latest package having taken out a new 18 month deal?I already have Volt benefits so I'm hoping the broadband speed won't be downgraded just to...

Byfoja03 by On our wavelength
  • 3 replies
  • 0 kudos