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Installation and order cancelled by Virgin Media a day before my home move

Hi,I'm writing this with super disappointment as I received an unheard-of setback a day before moving to my new home.This is the email I received this morning "We’re sorry to let you know that unfortunately we’ve had to cancel your order as we’re una...

rak1 by Joining in
  • 3 replies
  • 0 kudos

Volt not applied

Hi,I took the volt benefit offer 1 month ago, the 02 benefit was applied over 2 weeks ago and the data has been doubled, however this has not been carried out on virgins side. No increase in broadband speed and no email, nearly 30 days since offer ta...

Incorrectly set up VOLT package (Missing O2 SIM/Order)

I recently moved into my first home (on the day I was moving in, fibre optic lines were being installed within the wider area and specifically on the cul-de-sac that I now live on), needing to sort out utilities for my new home I registered my intere...

Netflix not working

Hi we have been a virgin media customer for such a long time. In march we switched over to volt and were told that Netflix would be included in our package. My issue is that it has never worked and we are now 6 months down the line. So we are paying ...

Elmo32 by Joining in
  • 2 replies
  • 0 kudos

Netflix won't activate

HiI upgraded to Volt and it included Netflix. However when I go to activate it says there's a technical error. I have contacted Virgin three times and been given ticket numbers but the issue is still not resolved.  It's been over a month and I'm payi...

Hub 5 & WiFi pods

As a customer on the top package available I would expect to get the appropriate equipment to make use of the package that I”m paying for. I have a hub 4 and I have to use 2 wifi powerline units to get a decent signal in my house. I had a hub 5 but i...

Gav7777 by Tuning in
  • 1 replies
  • 0 kudos

Understanding VOLT Package/Speeds

I wonder if someone can help/advise.My current broadband package is showing as Volt M350. Should I be receiving 362Mbps download speeds as Max, or should i have been bumped up to 516Mbps download speeds as part of Volt benefits. I have already receiv...

iar1980 by Tuning in
  • 3 replies
  • 0 kudos

Volt Not Applied

I renewed my contract with virgin media on 5 August and have the m100 broadband service. I joined o2 and the volt benefits have been applied to my o2 account (4 September) but not to the VM account and I haven't yet received the speed upgrade to m200...

smbaby by Joining in
  • 8 replies
  • 0 kudos