Volts - how to get it applied?

[322967]

I have an O2 SIM and Virgin broadband. When I took out a new tv/bradband package October last, I was told that they will increase my broadband speed from 250 to 350, which they did, nothing was said about Volt being applied. Can I still apply for Volt to increase my broadband speed from 350 to 500. How do I get it applied to my broadband package?

Regards John

[MOD EDIT: Subject title changed for clarity]

[Robert_P]

Hi 322967,

We can see you are in a Private Message with Sabrina, if you raise this there it will help keep all of the information in one place and avoid confusion. We will request this thread be closed but feel free to reply in the Private Message with any questions or queries.

Rob