Volt speed boost benefit not activated

[bahamas1024]

I joined Virgin Media  on 29th September 2023 as an existing 02 customer and got the Volt double data benefit for my phone but have not yet received the speed boost for our broadband. I have tried to speak to someone in customer service for assistance but started to loose the will to live. Is there anyone out there who can help please.

[Ayisha_B]

Hi @bahamas1024 👋

A warm welcome to our Community Forums and thanks for your post. It's great to have you on board with us!

I am sorry to hear your speed boost has not been applied. 

It should have been done within 14 days of activating but I will pop you a PM 📩 now so we can look into this. 

Thanks

[Napscrash]

Can you look at mine too please Ayiaha_B ?? 

[Ayisha_B]

Hi @Napscrash,

I can see my colleague has responded to you on your other thread 😊

[SOSH27]

I'm having the exact same issue, my Volt benefits were activated on my O2 SIM in July and I've still not received my broadband speed boost - I've tried for a few days now to speak to O2 and VM and it's been a waste of time going around in circles. Please can someone help me.

[Ayisha_B · Accepted solution]

Thanks for your time via PM @bahamas1024 

I'm so glad I was able to help get this sorted for you.

Let me know if you need anything else 😃

[Clubbster]

Hi

can you look into mine as well please?

I’ve been with O2 since July and they’ve added the benefits their end but not had the Virgin speed boost or Max benefits added yet?

thanks

[Daleybosh]

Hi Ayisha,

I'm having the same issue. My O2 benefits haven't been applied, nor have my Virgin benefits. The rep that sold us your services said that it would automatically recognise that I was an O2 customer and all benefits would be applied. Are you able to look into this for me? Thanks

[Zoie_P]

Hi @Daleybosh,

Thank you for your post and welcome to our forums 🙌

Have you checked here to activate it on the O2 side?
What does your bill advise? Does it include VOLT on there? Let us know and we can assist further.

Zoie

[Daleybosh]

It still says no bill available. This is what I get on my O2 page too,so no help there either.