Volt benefits not applied yet

[nox_uk]

Hi,

volt benefits were applied by o2 for double data a couple of weeks back, but I’m still waiting for the virgin speed boost. Any ideas how to sort this out?

[Gareth_L]

Hello nox_uk.

Thanks for your first post and welcome to our community.

Sorry to hear your speed boost hasn't taken place yet.

With you mentioning a few weeks back it should have gone through now.

I'd like to take a look into this for you.
If you don't mind, I will need to send you a private message to pass security. 
If you can check your logo at the  top right of your screen that would be great. 
Regards     
Gareth_L