From reading in the community discussion this is a fairly common event. Have both O2 and virginmedia accounts (2 months now for O2, way longer for VM), MyO2 says Volt benefits applied, and indeed they have on the O2 end, but nothing from the virginmedia end. Still see same package information. Unclear if anything has changed.
Posting here seems to be the best route to getting information, so here goes
Charles
