Volt benefits not applied on VM side

[Nahid145]

Hi,

A few weeks ago I logged into my mum's O2 account to unlock Volt benefits for both broadband and her sim contract. She has received confirmation of Volt benefits being applied on her sim plan with O2 and I can see them on her account but there is still no change to the VM broadband account. I can see on the account that Volt benefits show as "Not active". The addresses are the same for both accounts and the VM broadband account is under my name but I've read that this shouldn't be an issue.

Currently on M250 Fibre

[Carley_S]

Hi @Nahid145 

Welcome to the community forums

Sorry to hear that your Volt benefits have not been applied to the Virgin Media side. 

How long ago did you apply to have Volt? This can take up to 14 working days to be applied at our side. 

[Nahid145]

Hi Carley,

It has been 3-4 weeks now since I received confirmation of the benefits being applied on the O2 sim plan. 

[Carley_S · Accepted solution]

Thanks for confirming this @Nahid145 

Let's investigate this further then as it's passed the timeframe we'd expect Volt to have been applied. Please join me on private message so I can locate your account and pass account security. You can see your private messages at the top of the page, in the envelope icon or if you're using a smaller device, you can see your private messages by clicking on the Virgin Media logo at the top right and select 'Messages' from the drop down

[Carley_S]

Thanks for joining me on private message @Nahid145 

Glad we've been able to get this raised for you at our side. If you believe the issue to be resolved you can mark the thread as resolved by clicking the helpful answer given and this will show anyone else having issue that an answer was given and direct them to the post, alternatively you can just like or 'kudos' the post if it helped you. 

Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed :).