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Nahid145's avatar
Nahid145
Joining in
2 years ago
Solved

Volt benefits not applied on VM side

Hi, A few weeks ago I logged into my mum's O2 account to unlock Volt benefits for both broadband and her sim contract. She has received confirmation of Volt benefits being applied on her sim plan wi...
volt benefits
  • Carley_S's avatar
    Carley_S
    2 years ago

    Thanks for confirming this Nahid145 

    Let's investigate this further then as it's passed the timeframe we'd expect Volt to have been applied. Please join me on private message so I can locate your account and pass account security. You can see your private messages at the top of the page, in the envelope icon or if you're using a smaller device, you can see your private messages by clicking on the Virgin Media logo at the top right and select 'Messages' from the drop down

Nahid145's avatar
Nahid145
Joining in
2 years ago

Hi Carley,

It has been 3-4 weeks now since I received confirmation of the benefits being applied on the O2 sim plan. 

 

Carley_S's avatar
Carley_S
Icon for Forum Team rankForum Team
2 years ago

Thanks for confirming this Nahid145 

Let's investigate this further then as it's passed the timeframe we'd expect Volt to have been applied. Please join me on private message so I can locate your account and pass account security. You can see your private messages at the top of the page, in the envelope icon or if you're using a smaller device, you can see your private messages by clicking on the Virgin Media logo at the top right and select 'Messages' from the drop down