cancel
Showing results for 
Search instead for 
Did you mean: 

Volt benefit applied to my mobile but not my wife's

brianpointy
On our wavelength

After a recent holiday my wife and I discovered that while I could use the Volt benefit O2 bolt-on Travel Inclusive Zone, she couldn't and ended up incurring a charge for using data outside the normal roaming zone. Our Virgin account is in my name because we couldn't open it as a 'joint' account when we first signed-up, many years ago. We both had Virgin mobiles which transferred to O2 in the big switchover and the Volt extras only seem to apply to my mobile. Is there any way my wife's mobile can be included for her to gain the Volt extra roaming benefit?

1 REPLY 1

newapollo
Very Insightful Person
Very Insightful Person

Hi @brianpointy

Does your wife have her own MYO2 account? https://accounts.o2.co.uk/signin 

If so she might need to sighn in there to activate her volt benefits. The address should exactly match  the one shown in your My Virgin Media account, if it doesn't then it needs to be amended in MyO2.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali