2 weeks ago
After a recent holiday my wife and I discovered that while I could use the Volt benefit O2 bolt-on Travel Inclusive Zone, she couldn't and ended up incurring a charge for using data outside the normal roaming zone. Our Virgin account is in my name because we couldn't open it as a 'joint' account when we first signed-up, many years ago. We both had Virgin mobiles which transferred to O2 in the big switchover and the Volt extras only seem to apply to my mobile. Is there any way my wife's mobile can be included for her to gain the Volt extra roaming benefit?
2 weeks ago - last edited 2 weeks ago
Hi @brianpointy
Does your wife have her own MYO2 account? https://accounts.o2.co.uk/signin
If so she might need to sighn in there to activate her volt benefits. The address should exactly match the one shown in your My Virgin Media account, if it doesn't then it needs to be amended in MyO2.