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Netflix - Still not activated

Joining in

How long are you expected to wait until the IT department at Virgin sort out your Netflix?

Agreed new contract mid Nov 23, and have been waiting since a week after this date for Netflix to be resolved.  Have had an IT ticket raised since 10th Jan and still not fixed and no one contacting me from IT to resolve the matter.  So have not had Netflix since this new contract and no one seem to be dealing with this issue, almost 4 months now of dealing with the VM team and really unhelpful.

IT Ticket ref P012319542




Forum Team
Forum Team

Hello TAW12


We're sorry to hear you're still awaiting an update in regards to the Netflix activation, we appreciate you taking the time to raise this via the forums and welcome to the community.


From checking the ticket is still open and assigned to the team who are investigating this, we understand this has been ongoing for a while now so we have asked for an update on this given the time passed. As soon as we have more news we will let you know.