Virgin TV V6
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+++Known Issue+++ Sky Comedy - F010630126

Hi there, Some customers may be experiencing degraded picture and sound quality on Sky Comedy (channel 112) Our support team are aware of the issue and are currently investigating We apologies for any inconvenience this issue may be causing. Best,

ModTeam by Moderator
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Known Issue: Clear and Reset Function - V6

Hi All,  We're aware of an issue when using the 'Clear and Reset' functionality on the V6 box. Using either of the following options will cause your box to enter into a starting up/clearing data loop. Clear Programme Info & Planned RecsClear & Delete...

ModTeam by Moderator
  • 0 replies
  • 2 kudos

Orange Light V6 Box

Hi,Since this morning there has been an orange light on my V6 box and it is working on and off. It keeps switching off and restarting. The wifi is working well which makes me think that there is an issue with the box.Can anyone advise?Thanks.

Resolved! v6 box keeps rebooting

my v6 box keeps rebooting,is there a problem     [MOD EDIT: Subject title changed for clarity]

joh76 by Tuning in
  • 40 replies
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Resolved! New TV - Recordings artifacting?

Good Morning Everyone,I am trying to narrow down an issue that appears to have started since buying a new TV last week. I have tried some trouble shooting but maybe someone here has something I might have missed.Last week we had to replace the TV. We...


Catch up/On demand error 669

HiWhen trying to access Catch up or On demand video we are getting a ‘This show is temporarily unavailable… ‘ message with 669 in the bottom right of the pop up box. If I try, I can sometimes gain access for a show by recycling the power to the box a...

jmac862 by Tuning in
  • 6 replies
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Resolved! Sky football pixelated picture

I am experiencing intermittent pixelated picture breakup on the Sky football channel on both my TiVo box and same problem on a second V6 box. All other channels inc. Sky & BT sports  are fine. Checked all cabling. 

Resolved! No tv guide on V6 box after holiday

I have just returned from almost 3 weeks holiday during which I switched off the V6 box. Now there is no TV guide at all. Every channel simply says "To be announced". I have attempted to update but without effect. What should I do?

No sound from V6 box

Picture is fine but I have no sound from box to tv. I have tested tv sound and it is working fine with my other applications eg iPlayer through smart tv. 

Smj21 by Joining in
  • 6 replies
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Virgin tivo Bootloop after factory reset

Hi. Our Virgin Tivo box has been stuck in a bootloop for 3 days now after doing a factory reset. We have followed all instructions for unplugging cables, trying different cables etc etc but still boot looping..... sequence is...1. Red light off, noth...

TIVO Connection Drops From TV

I just bought a new Samsung TV (QE65Q80BATXXU 65 Smart 4K Ultra HD HDR QLED) and connected my TIVO box but every day the connection between the box and TV keeps dropping, I then need to unplug and replug the HTML cable, this works but I then I also n...

Resolved! Black screen for recording and live shows

We are experiencing a black screen that is sometimes there but not always. But we have to go into and then back out of a menu/recording to see the recording on the screen. We have tried different cables, resolutions (1080p etc) and we’ve rebooted bot...

beef159 by Joining in
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