Hello, We are aware that some users may be unable to watch TV apps on the V6, with the error message "incorrect security certificate" being displayed. This has been logged under F011216248 and we are waiting for our internal and external teams to con...
Hi All, We're aware of an issue when using the 'Clear and Reset' functionality on the V6 box. Using either of the following options will cause your box to enter into a starting up/clearing data loop. Clear Programme Info & Planned RecsClear & Delete...
Trying to watch the Sunderland v LCFC game via the red button and it's not working. It says there aren't currently any interactive games on any of the sky sports channels...... Please sort this as I'm not getting the service I pay for.
How do I get rid of the constant 360 upgrade notifications on my V6 home screen? I have 2 V6 boxes, but it is only happening on 1 box. Permanently displayed on the home screen at the top and again lower down on the right side menu. I have no intentio...
Hi Please can someone advise me on what's causing planned recordings with no season or episode numbers . I did have tones of work orders & tickets raised on my account to fix these issues. Which your agents said we're resolved . As the issues are sup...
For the past 2 days when attempting to watch any on demand box sets all I get is just a black screen and no program. Can access whatever program and episode I want, I get the annoying before 9pm needs PIN etc, but then i'm just left with a black scre...
I have just received a new TV V6 which won't load the TV channels. It gets to 16% and then stops. I have tried restarting several times. Any ideas?
I have just had an old and faulty V6 replaced. The new (or refurbished) unit is diplaying a message along the lines "... will be deleted in 3 days..." then "... will be deleted in 24 hours..." on recordings made via series links.However, all series ...
I have been without a TV signal for two weeks. I have been onto the virtual help desk and a Virgin rep reset my tv box remotely. Still didn't fix it. I have checked all of the cables, rebooted, and done everything requested but nothing. I am on hold ...
So basically I can't watch TV or play a recording without stopping starting and freezing. Sometimes the picture is distorted. This has been on-going for about two to three months. Virgin say that everything according to their records is fine. I've c...
Hiya, recently recording quality has been poor, pixelation, stuttering and sounds that are choppy. Only on recordings though, live TV is fine I think it's probably the HDD? How can I order a replacement please?
I've just had my faulty V6 box replaced and I need help restoring my settings.I want to reorder the 'My Shows' menu. ( Can't remember how to do it ).I want to remove the old box from showing in ' Other Tivo Boxes' display
My V6 box keeps freezing on playback and freezing on live TV, I'm having to reboot all time, this time it's not loading at all it's stuck on 33% I've rebooted three times and it's still stuck, so cant watch any TV
