Virgin TV V6
For all V6 box & service questions
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Known Issue: Clear and Reset Function - V6

Hi All,  We're aware of an issue when using the 'Clear and Reset' functionality on the V6 box. Using either of the following options will cause your box to enter into a starting up/clearing data loop. Clear Programme Info & Planned RecsClear & Delete...

ModTeam by Moderator
  • 14324 Views
  • 0 replies
  • 2 kudos

Resolved! Red Button - V6/TiVo boxes

Trying to watch the Sunderland v LCFC game via the red button and it's not working. It says there aren't  currently any interactive games on any of the sky sports channels...... Please sort this as I'm not getting the service I pay for.

Re: V6 box flashing and stuck on starting up

Hello we have the same problem. The internet is fine for our other Virgin boxes and mobile etc devices, but one V6 box just keeps flashing. Have tried re-booting the hub to no effect. Grateful for any help on this. Thanks!

Resolved! Channel 5HD Listing Issue

The listings for Channel 5 seem to be present all the way up to Friday 25th but I’ve noticed Monday 21st is missing completely - it shows as channel off air for that day for some reason.Is this just an issue on my planner or is everyone seeing this? ...

jgnotts by Superfast
  • 927 Views
  • 5 replies
  • 0 kudos

Lionsgate Plus

I have Lionsgate Plus, there's obviously a problem with the app possibly not updating shows, we have been watching Outlander and were hoping to see the final episode of season 7, but episode 8 isn't there, in fact, none of the available shows were wo...

teamgers by On our wavelength
  • 514 Views
  • 2 replies
  • 0 kudos

Pixellating recordings

Watching live TV is fine. However playback on some of the many recordings I have the picture stutters and pixellates, recordings from various channels. If I use catch up to watch any of these programs they run OK. Maybe a hard drive problem?

tb1148 by Joining in
  • 346 Views
  • 1 replies
  • 0 kudos

Resolved! Remote control double signal issue

HiMy remote has started doing this odd thing where it seems to send the button signal twice. The white light on the box flashes twice instead of once every time I press a button. This makes the box seem to respond really slowly when going through men...

Resolved! V6 box constant red light

Hi hope someone can help , my V6 tv box has a constant red light for the last few weeks , ive looked on line and it says it could be over heating but its not that hot to touch , i have tried switching it off for hours at a time but when i turn it bac...

hornets77 by On our wavelength
  • 5035 Views
  • 5 replies
  • 0 kudos

V6 box error message about DVR

Hi, can anyone from VM help me please. I have had the ‘Green Screen Of Death’ coming up on our TV for the last 4 days. It says there is a fault on the DVR. I have rang ‘faults’ and they have told me they will send out a new hdmi cable as this is the ...

Replacement Remote Control

I have tried several times over the last few days to order a replacement remote control online. The last comment is you cannot place an order as you already have an order, then when I go to 'your orders' it states that I have no orders. I am very fru...

dcbeck by Joining in
  • 447 Views
  • 1 replies
  • 0 kudos

Resolved! Intermittent Picture and sound breaking up on sky sports

We are experiencing intermittent picture and sound breaking up on sky sports.Today on channel 515 (Golf) which was also showing in 511 (Main Sport) which was fine.The other day it occurred on other Sky Sports channels.  Other, none Sky Sports channel...

Accessibility remote for V6 box - Mum has dementia

I've read posts that Virgin have big button / high contrast / accessibility remote controls for the V6 box, which are easier for those with dementia / visually impaired.  Could you please let me know how I can get one for my Mum?I would also like her...

Jacklia by On our wavelength
  • 546 Views
  • 2 replies
  • 0 kudos