Virgin TV V6
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+++Known Issue+++ Sky Comedy - F010630126

Hi there, Some customers may be experiencing degraded picture and sound quality on Sky Comedy (channel 112) Our support team are aware of the issue and are currently investigating We apologies for any inconvenience this issue may be causing. Best,

ModTeam by Moderator
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Known Issue: Clear and Reset Function - V6

Hi All,  We're aware of an issue when using the 'Clear and Reset' functionality on the V6 box. Using either of the following options will cause your box to enter into a starting up/clearing data loop. Clear Programme Info & Planned RecsClear & Delete...

ModTeam by Moderator
  • 0 replies
  • 2 kudos

Netflix - Bundles and Activation

We are aware of some confusion around the inclusion of Netflix within some of our bundles. The Netflix Standard Plan is now included in the below bundles sold from 21st March 2022 only Biggest TV bundleBiggest TV Volt BundleUltimate Volt Bundle Pleas...

ModTeam by Moderator
  • 0 replies
  • 1 kudos

Resolved! I think I've bricked the V6 box

For the last six weeks or so we've been noticing the V6 box has been recording programs we don't even watch like daytime TV, even Bargin Hunt and we've even tried to delete the programs only for them to re-record them again.It got to the stage where ...

Claira42 by Dialled in
  • 17 replies
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Resolved! V6Box - cannot get past welcome/starting up screen

My V6 box isn’t working.  It is constantly scanning through the ‘Welcome’ and ‘Starting Up’ screens and occasionally briefly says something about updating planned recordings and has been doing that for several hours now.  I have tried rebooting and a...

Resolved! Lost access to Nick

Recently recorded episodes of program on Nick. Now says need upgrade for Nick  

miker0 by Tuning in
  • 1 replies
  • 0 kudos

Flashing red and white light

My box’s starting button has been constantly flashing white and red. It came on all of a sudden this afternoon and restarting and checking wires hasn’t fixed it.Has anyone had this before and if so how did you fix this?

Hudd24 by Joining in
  • 1 replies
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Resolved! Mix TV channels missing

Hi all. I am on mix TV and in the last week some channels have gone missing. I’ve only noticed kids channels at the minute. I have nothing between 702 & 734. still can’t get boxes to connect either even though booster right next to 2nd box

Jen4man by Joining in
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Please HELP

I HAVE DONE EVERYTHING THE INFORMATION BELOW HAS ASKED How to fix distorted or pixelated TVIf you’re seeing a distorted or pixelated image on your TV, a common reason is that the cables connecting your TV to your services have become loose. Here’s th...

cheetah by Dialled in
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V6 losing wifi connection

I've flagged this problem before, but it is becoming very frequent and frankly annoying.My V6 box connects via wifi. I do not use the routers default wifi password. We periodically run through the pain of the following issue - which always seems to h...

Hiyakker by On our wavelength
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Resolved! Tivo box crashing, now no picture

Our main Tivo box started to shutdown for a second or so whilst watching live or recordings, and then immediately returns to the programme. I had put this down to the extremely hot weather that we had last month. However, the problem persists and aft...

Stevel52 by Tuning in
  • 13 replies
  • 0 kudos