Virgin TV V6
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Incorrect Security Certificate error - TV Apps - F011216248

Hello, We are aware that some users may be unable to watch TV apps on the V6, with the error message "incorrect security certificate" being displayed. This has been logged under F011216248 and we are waiting for our internal and external teams to con...

ModTeam by Moderator
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Known Issue: Clear and Reset Function - V6

Hi All,  We're aware of an issue when using the 'Clear and Reset' functionality on the V6 box. Using either of the following options will cause your box to enter into a starting up/clearing data loop. Clear Programme Info & Planned RecsClear & Delete...

ModTeam by Moderator
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Resolved! Red Button - V6/TiVo boxes

Trying to watch the Sunderland v LCFC game via the red button and it's not working. It says there aren't  currently any interactive games on any of the sky sports channels...... Please sort this as I'm not getting the service I pay for.

No service

Yet again, our service is down no TV no broadband. This went down last week and again has gone down this morning. I do not know what I’m paying a monthly fee for virgin. You need to sort this out we are having to switch back to digital TV until the s...

Peter4858 by On our wavelength
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Resolved! Returned V6 box

Hi, How can I stop VM continually sending me email and SMS reminders to return a faulty V6 box when I have already returned it? I’m concerned they will eventually bill me for the missing equipment even though I have sent them all of the tracking deta...

Tight cable

Hi, can I add a meter to my tv cable, as its like a bow string, and I am having new decking installed and the existing cable is visible, and I would like to hide the cable.Is it just standard coax where I can just splice it using F type connectors an...

Resolved! REconditioned box?

i had my faulty v6 replaced 6 weeks ago after green screen problem . Since getting it the remote control reaction has been sluggish and then on Thursday box failed with green screen again. Do virgin replace with reconditioned equipment?

Netflix issues

Hi i have 2 virgin V6 boxes1 box netflix wont load just the N and spinning circle. Connected via ethernet and all VOD works.Been going on for weeks 

Mbu2ns by Joining in
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Resolved! noise distortion on some channels

this is really odd - i have noise distortion on lots of channels eg BBC sky etc - but none on ITV channels - even when i playback recording from the box BBC is distorted and ITV recordings are fine - done the switch off and on -thanks  edit  - it app...

simonb by On our wavelength
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Recordings Glitching

For a few weeks now I have been unable to watch any recordings on my box due to bad glitching when trying to playback. I have now noticed the same thing happening when I pause and subsequently play back live TV.No issues when watching live TV. What c...

Rh213 by Joining in
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BT Sport unreliable since TNT Sport

I’m currently recording on 528 FIA World Rallycross which the planner is saying should be on now but it isn’t - it is surfing that is on now (WSL). It’s 18:30 on Monday 24th and it should be the rallycross.A few days ago my series link for World Seri...

jgnotts by Superfast
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