Virgin TV V6
For all V6 box & service questions
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Forum Posts

Incorrect Security Certificate error - TV Apps - F011216248

Hello, We are aware that some users may be unable to watch TV apps on the V6, with the error message "incorrect security certificate" being displayed. This has been logged under F011216248 and we are waiting for our internal and external teams to con...

ModTeam by Moderator
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Known Issue: Clear and Reset Function - V6

Hi All,  We're aware of an issue when using the 'Clear and Reset' functionality on the V6 box. Using either of the following options will cause your box to enter into a starting up/clearing data loop. Clear Programme Info & Planned RecsClear & Delete...

ModTeam by Moderator
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Resolved! Red Button - V6/TiVo boxes

Trying to watch the Sunderland v LCFC game via the red button and it's not working. It says there aren't  currently any interactive games on any of the sky sports channels...... Please sort this as I'm not getting the service I pay for.

Missing Sports and cinema

Hello,New router received yesterday as an upgrade/new contract. Installed fine and broadband working.However, i am now missing Sky Sports and cannot view Cinema either.  V56 error message "channel not subscribed" Tried the refresh via help/settings a...


Re: Picture distortion when playing back recorder programs on V6 box

I also have this issue.  Live channels fine,  playback or recorded programs are pixelated and jumping.  Could a technician contact me please?  I’ve tried to report on the phone but apparently I need a memorable word setup and I’m pretty sure I’ve nev...

D3P by Joining in
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Getting Through to Virgin Help..At All!!!

This is the short version.  Just because Virgin's obstructive and impenetrable 'help' systems have almost driven me to suicide, doesn't mean all readers hjave to suffer the same.My V6 box remote started failing a couple of weeks ago. I spent ages get...

DJ360 by Joining in
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Resolved! Remote broken in network mode

V6 box remote had several buttons that stopped working. Swapped remotes between two v6 boxes and problem stays with the remote. Found so far that the suspect remote works ok if left in infrared mode. In fact the remote will no longer pair with the v6...

V6 Box Pixelation Issues

Hi thereMy V6 box is just over a year old and over the past month I have got really bad pixelation on all channels particularly the Sky Sports channels. It was so bad the other night watching the cricket we had to turn it off.i have rebooted the box ...