Virgin TV V6
For all V6 box & service questions
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

+++Known Issue+++ Sky Comedy - F010630126

Hi there, Some customers may be experiencing degraded picture and sound quality on Sky Comedy (channel 112) Our support team are aware of the issue and are currently investigating We apologies for any inconvenience this issue may be causing. Best,

ModTeam by Moderator
  • 0 replies
  • 0 kudos

Known Issue: Clear and Reset Function - V6

Hi All,  We're aware of an issue when using the 'Clear and Reset' functionality on the V6 box. Using either of the following options will cause your box to enter into a starting up/clearing data loop. Clear Programme Info & Planned RecsClear & Delete...

ModTeam by Moderator
  • 0 replies
  • 2 kudos

V6 Hard Drive Beginning To Fail?

HiHad my V6 box for some years now and in the last few weeks it's started playing up on recordings. Many of these begin to pixelate and break up before coming back on which we've lived with however an increasing number are now freezing and then its h...

PJDiddy by On our wavelength
  • 2 replies
  • 0 kudos

v6 power supply cord

Hi, I received a new v6 box but the power supply cord wont stay in the back of the v6 box, it seems as if it's the wrong cord. Can you send me a replacement ?Many Thanks Trevor

Trevor58 by Tuning in
  • 4 replies
  • 0 kudos

Netflix Access Issue

We have lost Netflix on v6 this week. Able to access other apps e.g. Prime.Splash screen loads and animation runs until have N in centre of screen and red spinner bottom middle of screen. Have restarted box and checked v6 connectivity through setting...

edfle66 by Tuning in
  • 3 replies
  • 0 kudos

Change source with V6 Remote

Hi, I am trying to find out how to change the souce of my TV with the V6 remote.  If I hold either the TV or Info button, my list of sources appear on the screen, but if I try to move up and down using the arrows around the OK button nothing happens....

Prso9 by Dialled in
  • 2 replies
  • 0 kudos

Resolved! V6

We have recently had a new V6 box delivered. I now discover this is for self assembly. My wife and I are both in our mid 70s. I am recovering from major surgery and am physically unable to install the new box myself. Our existing Tivo box has now bee...

V6 remote

Yet again my V6 remote is not working. This is the replacement for the previous one that stopped working. I am currently having to use 3 different remotes. One is an old Tivo remote which works great except I can't control the TV volume with it. The ...

sjb968 by Joining in
  • 1 replies
  • 0 kudos

Resolved! New equipment

Hi there,Not sure I’ve put this in the right forum. I got an email from Virgin in April saying that as we were on old equipment they’d be sending some new kit. Not heard anything since then and I can’t seem to see anywhere on the website that I’d ord...

2 Arrow light on V6 box

This light illuminated recently. Everything carried on working. What does it indicate? (Yes I have done a search).

AS by On our wavelength
  • 5 replies
  • 0 kudos

Sound but no picture

My VM V6 box is only sending audio when I select a channel.The TV itself is fine, I can see the channel information when I change to a channel. Also if I press TV guide, the tv shows the correct screen and information, but if I select a channell, the...