Virgin TV V6

Incorrect Security Certificate error - TV Apps - F011216248

Hello, We are aware that some users may be unable to watch TV apps on the V6, with the error message "incorrect security certificate" being displayed. This has been logged under F011216248 and we are waiting for our internal and external teams to con...

Known Issue: Clear and Reset Function - V6

Hi All, We're aware of an issue when using the 'Clear and Reset' functionality on the V6 box. Using either of the following options will cause your box to enter into a starting up/clearing data loop. Clear Programme Info & Planned RecsClear & Delete...

Resolved! Red Button - V6/TiVo boxes

Trying to watch the Sunderland v LCFC game via the red button and it's not working. It says there aren't currently any interactive games on any of the sky sports channels...... Please sort this as I'm not getting the service I pay for.

Resolved! more than 50 channels showing W02 code-no joy from the usual fixes...

Hi folks...maybe somebody in here can assist- for a few weeks now we've been getting a W02 code for over 50 channels that we normally have access to. Kept getting "there's a fault in your area" via service check, with the usual date/time for a fix th...

Tivo V6 loses sound on LG TV

I have seen many messages on here relating to Tivo boxes that lose sound when fast forwarding/rewinding recorded programs. They always seem to be related to LG TVs. I am having the same problem with my Tivo and LG TV setup. I have had a new box re...

Resolved! 2V6 boxes, can I swap them round?

I have 2 v6 boxes, main one in the living room and a second in a bedroom, the main box often fails to switch on so have to turn it off by the switch on the back and let it go through the start up again, I don’t want to reset as I don’t want to lose a...

Resolved! Sound synch problems again

Still having sound synch problems with my V6 box. Every so often, I have to reboot it and then it's ok. But it's a pain to have to do it all the time. I've followed all the suggestions given and changed the HDMI lead and input, but it doesn't make an...

Resolved! Re: Remote control for visually impaired

Hi Dave, thanks for replying. His doesn’t have voice control so it must be the V6 box. The problem is the buttons are small and so close together so he is having difficulty in locations the correct button to use.

V6 tv box - Green Screen - Hard drive issue!

Hello. Please could someone from the VM team help me? My V6 tv box has spent the last three days endlessly cycling through reboots and displays of the green screen "The DVR has detected a serious problem and is now attempting to fix it." message. Fol...

Resolved! TNT Sports Disappeared Mid Match

"Upgraded" my package earlier this week due to it coming to end of contract. Specifically asked and was told by the overseas advisor that my package would be "exactly as it was but with Gigabit upgrade" I specifically asked if it included the TNT Spo...

Appointment Arranged without agreement

Hi ,I picked up a message passed onto me by a member of my household. I'm the account holder but wasn't messaged.Apparently an appointment was made on my behalf for tomorrow Tue 26, when I'm at work.I've had to cancel but within the period when you ...

V6 stuck in boot loop.

V6 box stuck rebooting over and over, welcome screen then starting up and then repeats. Orange light on box if that means something. Tried unplugging, resetting, checked cables etc, all the usual. Still no further, I assume from other posts box has h...

LG TV and Virgin flicker

We are having a weird problem. When we switch on the TV and switch to the Virgin box input the screen flickers and glitches. But if we turn the TV only off and back on, the problem stops. I've made sure the cables are in correctly and all seems fine....

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