Virgin TV V6
For all V6 box & service questions
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+++Known Issue+++ Sky Comedy - F010630126

Hi there, Some customers may be experiencing degraded picture and sound quality on Sky Comedy (channel 112) Our support team are aware of the issue and are currently investigating We apologies for any inconvenience this issue may be causing. Best,

ModTeam by Moderator
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Known Issue: Clear and Reset Function - V6

Hi All,  We're aware of an issue when using the 'Clear and Reset' functionality on the V6 box. Using either of the following options will cause your box to enter into a starting up/clearing data loop. Clear Programme Info & Planned RecsClear & Delete...

ModTeam by Moderator
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  • 2 kudos

Netflix - Bundles and Activation

We are aware of some confusion around the inclusion of Netflix within some of our bundles. The Netflix Standard Plan is now included in the below bundles sold from 21st March 2022 only Biggest TV bundleBiggest TV Volt BundleUltimate Volt Bundle Pleas...

ModTeam by Moderator
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  • 1 kudos


Some TV Channels seem to have been altered recently,Channels affected 139 sky scifi now 122, 149 horror channel now renamed legend in line with freeview channel  41 and  192 is horror extra-channel off air only  after 17.00 time, 165 sky arts now 140...

ALF28 by Super solver
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Hi all, We've over the last week or so been experiencing pixilation on different channels on our TV. BBC iPlayer last night was fine though so it only appears to be live TV? All the cable 'appear' to be fine?I have checked the service status in our a...

Re: HD Channels Pixelated

I have a similar issue as of 6pm this evening with both virgin boxes!Since then Sky Sports PL HD, Sky Football HD & Sky Cricket HD along with Sky Docs & Eurosport HD channels are pixelated but Sky Sports SD channels are working fine. All other HD and...

Tel691 by Joining in
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His Dark Materials Series Link

Both of our boxes (old TiVo and V6) failed to record episode 6 of the current series of His Dark Materials on BBC1 West Midlands HD despite having no issue recording the first 5 episodes. Looking under Recording Hiccups it didn't record because it di...

carbon60 by Joining in
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Pixelation/breakup on live TV and recordings

Started three or four days ago. Programmes are borderline unwatchable because of it. No problems with BBC iPlayer and other non-VM apps, so not a problem with my WiFi.Could someone from the support team contact me to investigate please.

cass by On our wavelength
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Virgin Media stuck in 2021?

I'm not sure if anyone at VM is aware, but you are still using old pre-October 2021 logos for all BBC channels except BBC Three HD, on the TV guide, TV Control and TV Go apps.Quit living in the past VM

VMViewer by Fibre optic
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Resolved! Image corruption on certain channels - V6 box...

Hi,Over the Christmas break, a problem has developed with my V6 box, whereby the image is corrupt and pixelates heavily, making some channels (but not all!?) unwatchable. Audio is fine, but the image is mashed entirely. Of the channels I watch, the f...

Virgin V6 Remote

The remote is not going into programming mode it works but I can't control the volume or turn off the TV by the remote I've tried to put the remote into programming mode by holding clear and TV but it doesn't flash green it is a new remote my old rem...

Jazayne by Just joined
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Resolved! Backup recordings on V6 box

The recordings on my V6 are getting close to filling the memory as we are a bit slow in watching things we have recorded. Is there any way of backing up the recordings to an external memory and restoring them when we are ready to watch them ?