Virgin TV V6
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Forum Posts

Incorrect Security Certificate error - TV Apps - F011216248

Hello, We are aware that some users may be unable to watch TV apps on the V6, with the error message "incorrect security certificate" being displayed. This has been logged under F011216248 and we are waiting for our internal and external teams to con...

ModTeam by Moderator
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Known Issue: Clear and Reset Function - V6

Hi All,  We're aware of an issue when using the 'Clear and Reset' functionality on the V6 box. Using either of the following options will cause your box to enter into a starting up/clearing data loop. Clear Programme Info & Planned RecsClear & Delete...

ModTeam by Moderator
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Resolved! Red Button - V6/TiVo boxes

Trying to watch the Sunderland v LCFC game via the red button and it's not working. It says there aren't  currently any interactive games on any of the sky sports channels...... Please sort this as I'm not getting the service I pay for.

V6 box

Is it just me or does everyone’s V6 box take an ETERNITY to load up? On average it’s about 7/8 minutes!!!!! I mean what I am paying for here? Back in the day you could just turn on your telly and the program would come on instantly. How is this progr...

Re: V6 box constant red light

I hope this is the right place to ask for help. Our v6 box has just developed the same fault - constant red light on the front whether or not it is turned on or in power-saving mode. Reboot has no effect.There doesn't appear to be any other issues, j...

TiVo green dvr error

Had this error for over 3 hours. TiVo keeps restarting, loading, getting to the starting up screen and then goes back to the fluro green dvr error screen.currently on hold/in a queue with virgin tech support. It was working perfectly fine yesterday a...

Harlee by Joining in
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  • 3 replies
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Handshake / hdmi connection issue

Hello,My v6 box used to intermittently not connect through the hdmi leaving a black screen (no audio or video), however now does this every time it is turned on. In the past usually turning TV on and off multiple times would reconnect but now this do...

richsg by Joining in
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Red Button EFL

Yet again Virgin red button not working for the EFL games tonight.Why is this the normal standard? Press the red button, attempts to load but shows none of the other games available

TCL Roku TV and V6 remote set up

Hello,The volume controls on my V6 remote suddenly stopped working with my TCL Roku TV (40RS520K) this morning.I can't restore these functions using the remote control setup guide, as none of the codes work. Initially, as in BenHawkeye's thread, ther...