Hi there, Some customers may be experiencing degraded picture and sound quality on Sky Comedy (channel 112) Our support team are aware of the issue and are currently investigating We apologies for any inconvenience this issue may be causing. Best,
Hi All, We're aware of an issue when using the 'Clear and Reset' functionality on the V6 box. Using either of the following options will cause your box to enter into a starting up/clearing data loop. Clear Programme Info & Planned RecsClear & Delete...
We are aware of some confusion around the inclusion of Netflix within some of our bundles. The Netflix Standard Plan is now included in the below bundles sold from 21st March 2022 only Biggest TV bundleBiggest TV Volt BundleUltimate Volt Bundle Pleas...
Some TV Channels seem to have been altered recently,Channels affected 139 sky scifi now 122, 149 horror channel now renamed legend in line with freeview channel 41 and 192 is horror extra-channel off air only after 17.00 time, 165 sky arts now 140...
Hi all, We've over the last week or so been experiencing pixilation on different channels on our TV. BBC iPlayer last night was fine though so it only appears to be live TV? All the cable 'appear' to be fine?I have checked the service status in our a...
I have a similar issue as of 6pm this evening with both virgin boxes!Since then Sky Sports PL HD, Sky Football HD & Sky Cricket HD along with Sky Docs & Eurosport HD channels are pixelated but Sky Sports SD channels are working fine. All other HD and...
Hey all, Bit of a strange one, the past couple of days we have noticed some strange issues with the Virgin box, I record the ITV soaps Emmerdale and Coronation Street to watch when I'm back from work. On tuesday when I came back it wasn't under my s...
Both of our boxes (old TiVo and V6) failed to record episode 6 of the current series of His Dark Materials on BBC1 West Midlands HD despite having no issue recording the first 5 episodes. Looking under Recording Hiccups it didn't record because it di...
Started three or four days ago. Programmes are borderline unwatchable because of it. No problems with BBC iPlayer and other non-VM apps, so not a problem with my WiFi.Could someone from the support team contact me to investigate please.
I'm not sure if anyone at VM is aware, but you are still using old pre-October 2021 logos for all BBC channels except BBC Three HD, on the TV guide, TV Control and TV Go apps.Quit living in the past VM
Hi,Over the Christmas break, a problem has developed with my V6 box, whereby the image is corrupt and pixelates heavily, making some channels (but not all!?) unwatchable. Audio is fine, but the image is mashed entirely. Of the channels I watch, the f...
The remote is not going into programming mode it works but I can't control the volume or turn off the TV by the remote I've tried to put the remote into programming mode by holding clear and TV but it doesn't flash green it is a new remote my old rem...
The recordings on my V6 are getting close to filling the memory as we are a bit slow in watching things we have recorded. Is there any way of backing up the recordings to an external memory and restoring them when we are ready to watch them ?
