Virgin TV V6
For all V6 box & service questions
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

+++Known Issue+++ Sky Comedy - F010630126

Hi there, Some customers may be experiencing degraded picture and sound quality on Sky Comedy (channel 112) Our support team are aware of the issue and are currently investigating We apologies for any inconvenience this issue may be causing. Best,

ModTeam by Moderator
  • 0 replies
  • 0 kudos

Known Issue: Clear and Reset Function - V6

Hi All,  We're aware of an issue when using the 'Clear and Reset' functionality on the V6 box. Using either of the following options will cause your box to enter into a starting up/clearing data loop. Clear Programme Info & Planned RecsClear & Delete...

ModTeam by Moderator
  • 0 replies
  • 2 kudos

Resolved! How to return an old Tivo V6

I cancelled my TV service about a year ago and at the time the person I spoke to on the phone said I didn't need to return my V6 box and could recycle it (which seemed a bit odd to me as it wasn't that old)I kept in a cupboard just in case I got a re...

Lsm58 by Joining in
  • 3 replies
  • 0 kudos

Why wont anyone help?

I have lost almost all of my channels, badly pixilated and unwatchable. I have to watch most TV through my smart TV now.  Firstly I was sent a new box, that made no difference,  now three engineers have visited recently, the 1st claimed it was extern...

Remote not working - Stuck on one channel

Is anyone else TV still stuck on the one channel and the remote is not working to change it?the remote is still working is it’s controlling the volume etc but can’t change any channels?

orrs by Joining in
  • 1 replies
  • 0 kudos

Extra V6 box

Whilst I am aware of the 3 box only rule I am wondering if there is any discretionary way I can get a fourth. My partner has had two really bad falls and is now virtually bedbound. Her only entertainment is the TV and she is missing her usual Virgin ...

lumper69 by Joining in
  • 1 replies
  • 0 kudos

TV pixilation still ongoing

Hi Team, we still have ongoing pixilation on every channel we watch live or recorded.Rebooted box and hub several times still the same.

prt32 by Superfast
  • 2 replies
  • 0 kudos

Tivo V6 not loading after reboot....

Evening,Need some advice/input...I have a single V6 box in one room, and a 500Gb Tivo in another. The old Tivo is working fine......connected to service and recording.Having noticed the pixellation issue this weekend on the V6 box while viewing vario...

enajh2 by Joining in
  • 9 replies
  • 0 kudos

Critical Error

HelloI got a critical error on my v6 box. It was a few weeks ago now. It said it could take upto 4 hours to reboot or something similar, I don't know how long it took I went to bed. The following morning all looks OK back to normal. My problem is I c...

GlennP1 by Joining in
  • 4 replies
  • 0 kudos