Hi there, Some customers may be experiencing degraded picture and sound quality on Sky Comedy (channel 112) Our support team are aware of the issue and are currently investigating We apologies for any inconvenience this issue may be causing. Best,
Hi All, We're aware of an issue when using the 'Clear and Reset' functionality on the V6 box. Using either of the following options will cause your box to enter into a starting up/clearing data loop. Clear Programme Info & Planned RecsClear & Delete...
I cancelled my TV service about a year ago and at the time the person I spoke to on the phone said I didn't need to return my V6 box and could recycle it (which seemed a bit odd to me as it wasn't that old)I kept in a cupboard just in case I got a re...
If our V6 box has to be replaced owing to a fault, can our recorded content be transferred over to the new box? By the technician?
I have lost almost all of my channels, badly pixilated and unwatchable. I have to watch most TV through my smart TV now. Firstly I was sent a new box, that made no difference, now three engineers have visited recently, the 1st claimed it was extern...
But apart from the pixelation its working fine .So why do I get this message when testing "your connection" in service status
Is anyone else TV still stuck on the one channel and the remote is not working to change it?the remote is still working is it’s controlling the volume etc but can’t change any channels?
Whilst I am aware of the 3 box only rule I am wondering if there is any discretionary way I can get a fourth. My partner has had two really bad falls and is now virtually bedbound. Her only entertainment is the TV and she is missing her usual Virgin ...
Hi Team, we still have ongoing pixilation on every channel we watch live or recorded.Rebooted box and hub several times still the same.
Also have the act same issue .cannot seem to get any answers anywhere ..it's very annoying
Evening,Need some advice/input...I have a single V6 box in one room, and a 500Gb Tivo in another. The old Tivo is working fine......connected to service and recording.Having noticed the pixellation issue this weekend on the V6 box while viewing vario...
HelloI got a critical error on my v6 box. It was a few weeks ago now. It said it could take upto 4 hours to reboot or something similar, I don't know how long it took I went to bed. The following morning all looks OK back to normal. My problem is I c...
