Virgin TV 360
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Forum Posts

MA1/4/11 TV 360 Upgrade Error

I have received my new remote and have tried to install the upgrade today but it’s failed and I keep getting this error message.  I have tried all of the suggestions from other forum posts (turning off an on, attempting to reboot, turning off and on ...

Cancel Engineer Visit

I made an engineer appointment last night after unsuccessfully trying to upgrade my box to 360. Spent the better part of 3 hours resetting hub and the box itself following previous replies on the community site.. However the V6 box miraculously upgra...

360 'upgrade' : inferior picture quality

Just done the 360 upgrade/migration/whatever you want to call itI don't mind the new interface as such, but what I've immediately noticed is inferior picture quality on all live TV channels (HD ones included) and also on BBC iPlayer app (the only app...

psca11 by Joining in
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Faulty box

Hello Virgin MediaNeed some help.  We have a faulty 360 box, it was recently replaced by tech support however it is unusable.It was incredibly difficult booking an engineer last time through telephone support, so hopefully you can help this time.Ever...

cust557 by Tuning in
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  • 5 replies
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Software version 5.14

For anyone interested in such things, software version 5.14 has appeared on my 360 boxes. I only noticed it by chance Sunday evening. As per usual, the 'What's New' section is uninformative and there's nothing obvious that I can find that has changed...

thrice by Fibre optic
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  • 3 replies
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V6 box - upgrade to 360 falls over with error

I'm not sure why I imagined this would ever go simply and smoothly. I ought to have known better. But for some reason I deluded myself that it was worth trying to upgrade to Virgin 360...so the new remote arrived in the post today, and with some trep...

psca11 by Joining in
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  • 2 replies
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Resolved! Advice on getting 3rd 360 box

I’m c12 months into an 18 month contract for  tv, phone & broadband package with two 360 tv boxes (mini boxes ?) one upstairs one downstairs which used the existing cabling so no engineer visit was required:i want a third box in another upstairs bedr...

streaming to 2nd box buffering/network issues

i have 2 360 boxes one living room one in a dorma bedroom, recently i cant watch streamed recording in the dorma room it always buffers and says network issue stop streaming on another device and try againno one is on the other box as its after we al...