Virgin TV 360

+++Known Issue+++ Sky Comedy - F010630126

Hi there, Some customers may be experiencing degraded picture and sound quality on Sky Comedy (channel 112) Our support team are aware of the issue and are currently investigating We apologies for any inconvenience this issue may be causing. Best,

Is there a blanket upgrade to UHD?

Currently on Maxit TV, Volt 1Gig with Sky sports HD and Sky Cinema HD. Is there an upgrade option to just upgrade all of that to the UHD versions (and Netflix)? It seems that maybe I have to arrange to upgrade to Netflix UHD, and separately for Sky S...

Intermittent picture breakup and sound loss

In spite of four engineer's visits over the past two years, I am still getting unacceptable intermittent picture breakup (evidence recorded on box & videoed with phone) along with occasional sound loss. I have now written directly to Virgin and state...

Resolved! New Splitter

Hoping one of the VM techs can sort me out with a new splitter. Got a 360 and Broadband but part of my new deal was an additional box but the current splitter only has two connections. I have no issue in running cable but dont want to get a cheap sp...

Virgin UHD channel - streaming

This evening we tried to watch a recording from the main box on a second box and it just kept saying the recording could only be watched on the main box.We are both certain we have watched Virgin UHD channel recordings on the second box in the past?S...

VM remote not working TV

I have tried setting up my VM remote to work my six month old Toshiba TV, I get a message saying it is working in the top right hand corner of the screen but when I try to adjust the sound for example nothing happens, any help?

Re: Issues after installing Virgin 360

Hi, I've just had a new remote control, all buttons work except volume and mute, it seems to be a common problem, did you get yours sorted?

Resolved! Recording issues

Can’t seem to watch some of my recordings. My 2 v6 TV360 boxes not talking to each other. Also programs I’ve already deleted (when it allows me to delete them) keep reappearing!Any suggestions please (apart from ‘switch to Sky’!).

Virgin 360

Hey all,I got in touch with virgin media today about upgrading to virgin 360. I currently have 3 v6 boxes. I understand that you can only have 2 v6 boxes upgraded to virgin 360 software and any other boxes would need to be changed to a mini box. I un...

Resolved! Tv

I like the new Fast TV channels, but the content is not showing on the EPG and you can't record or add the programmes to your Watchlist.Is this going to change?

Sky Comedy HD stuck in a continuous advert loop

Sky Comedy HD as of today is only showing adverts on a continuous loop and no programmes. Has there been a firmware update which has caused this issue or what is the issue?

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